Chapman Dodge Scottsdale Reviews
Over the top customer service and service
A speedy intake and service for oil change and tire rotation. Thanks!
10/10
5 stars great awesome truck
Great!!!
Exactly done
G
The Chapman staff are amazing. I highly recommend working with JW And Anthony R!
We had an air ride suspension light come on and it took a few weeks to figure it out. Joey was very communicative and made sure we understood the process and reasons for wait times. We will continue to drive from Queen Creek, past the other dealerships, whenever we have an issue with either one of our vehicles.
Had an uncommon issue with my wife's RAM 1500. Chance coordinated everything and helped us resolve the issue. Always a pleasure to work with him!
Renate is the BEST EVER!!! This is the second time I have leased a Jeep through Renate. She over-achieved my expectations each time. She goes above and beyond to take care of all the details, stays on top of the build status, and finds me the best rebates and discounts. I love working with her. I recommend her to all my friends and look forward to working with her again in 3 years. Kind regards, Layne
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Truck had light on dash. Truck was diagnosed and repairs were made very quickly. I would highly recommend Chapman service department.
Prompt write up, great explanation of needs specific to my truck and was work was completed when promised.
I purchased a 2018 Ford Focus from Chapman Dodge and had a check engine light a week after delivery. Nick in finance told me no worries to get it over to Frank in service. The catalytic converter was bad and still under the Ford 80,000mi EPA warranty. Frank provided me with a new loaner car! My expectations were beyond exceeded- I am truly grateful for Chapman being a stand up organization I will recommend them to anyone for new or use sales!
Thank you
Nice people
Joey, was my service manager, he answered my questions about my 4xe, the techs replaced a battery with a bad cell, and everything is working properly, highly recommend Joey for excellent service.
Excellent service and first rate service manager, Greg
Had an issue with my jeep and they took the time to get to the bottom of the issue and fix it.
Paul was very help with our purchasing experience and the financing needed to get the car we wanted! Definitely would come back in the future
Your representative was professional, informed and excellent to work with.
Gary provided excellent service without hesitation. I previously went to Earnhardt Dealership service department and the service advisor and manager were reluctant to assist me. I then went to Chapmans and Gary took the vehicle in. Reviewed the warranty thoroughly after an assessment. The service team found more issues and provided solutions. Gary provided the estimate cost before starting the work order. Thank Chapman for providing an excellent service without judgment.
Had my truck in for service & my service advisor Stephen was on top of it. Great communication & fast service
Had an issue with my engine and they took the time to diagnose the issue and found it out which have been told by other places it’s normal sound. Now my jeep is quiet and runs great. Couldn’t ask for a better outcome.
I was the first person in the express line for service on my promaster 3500. I was the last customer to leave on the day of my service, I think Stephanie finished my paperwork and processed my payment at 6:15pm. Having a promaster 3500 I have come to expect a longer than average service time, I fully expected to spend my entire day at the dealership waiting for my needed service to finish. While I was not disappointed with my wait time, I was expecting it to take all day, Stephanie was a wonderful service representative. She continually kept me up to date on the progress, let me know there was a food truck on site if I was hungry, and showed genuine concern for me and wait time. Thank you Stephanie!
Great service all around. Robert was fantastic!
It was a pleasure working with Pete Johnson and Paul Ledoux. I appreciated their availability, advice, and help in buying the 2024 Jeep Compass. Vehicle in great condition and by far the best vehicle I've ever purchased.
Excellent!
The Service Manager was exceptional to work with I wasn’t satisfied about an issue i had with a seat a tires and Himself and Service Advisor Mr. S. TAPIA made sure the issue was fixed and i went home as a satisfied customer. Great Customer Service… Thank You Scottsdale Chapman Dodge
Professional and courteous service advisor. I had an oil package that included tire rotation. I forgot to tell my service advisor at write up that I just had my tires rotated. I left after the service was finished and was home when I realized my mistake by not telling Luke, my advisor. I went back to the dealership and explained what happened and he took care of the situation by rotating the tires back! Customer service at its finest!!
Great service as always .
Brought my 2018 grand Cherokee in for some service work. Stephen T took great care and got the car back right away.
Attention to detail and efficiency and timing.
If you want the best in service, ask for Stephanie. She is professional, courteous, and efficient. Keeps you informed each step of the way. Thank you. Ken Z
When I initially called for a recall service, there was a miscommunication. I went in a couple weeks later to check on the status of the recall and John Hall went above and beyond his calling and title to make things right. John was an excellent communicator and kept me informed on everything throughout the process and made it easy for me to pickup with my very busy schedule. I’d give more stars if possible, and as a service advisor myself, I was able to experience above-and-beyond customer service, which encourages me to be more like him in my day-to-day!
Prompt and great customer service on my Dodge Ram. The follow up was not expected but very much applicated.
After I left my car on a Monday morning for the annual full service of my Jeep Cherokee Latitude 2019, Jordan called me at the end of the day to tell me that my car should go through additional investigation. As from that point, he called me every day to let me know about the progress of the repairs/replacements - until the Friday of that week, when he confirmed that my car was ready. I salute his patience, his calming approach and his extreme sense of customer care.
Luke Meyer’s was knowledgeable and very helpful. He provided the excellent service I expected from Chapman.
My service advisors were quick to respond and get my truck fixed quickly and accurately.
Hello, just wanted to note that Jordan has again done a fantastic job taking care of my truck which was recently in the shop for exhaust manifold replacements. With the backlog on the manifolds, he would provide updates on the manifolds until he was able to get us in last week. Also, he reached out to Allianz insurance for me on the extended warranty to get the details on the manifold replacement. Jordan is a standout service advisor and I will drive from Gold Canyon to get our truck serviced at Chapman and especially being handled by Jordan. Chapman Dodge is lucky to have a team member like Jordan. Thank you!
I was notified promptly when the part for a recall was available. My appointment with Chance was set up and the work completed while I waited. As always, very pleasant experience! Well dine!
I got right in. They met me at the door. Service was first class as always. Joey does a traffic job. Stephanie covers for him when he’s busy and she’s awesome as well.
I had my vehicle serviced and they performed the work in a timely manner as promised.
Always have great results with Chapman Dodge. Quick, efficient, professional and courteous. Chance Cooley my service advisor represents them very well!
We had a Very Positive Experience from start to finish! The gentlemen in the drive up bay were very attentive and spoke with us before we even got out of the car. They directed us to Daniel who greeted us by name and said he was expecting us. He explained the process and ushered us to the waiting room. He came back and updated us after about 30 minutes. The car was finished about 15 min later. He was very friendly and shared a story with my daughter who is the actual car owner. This was her first time bringing her car in for service. She felt comfortable throughout the process. On the way home she told me that she felt comfortable enough to do it on her own the next time (this was my ultimate goal). I can't thank Daniel enough for his kindness and efficient service. We will always use the Chapman Service center for the needs of her Dodge Challenger!
John makes me feel comfortable taking my car in to get serviced. Open, honest. Will keep coming back.
I will never go anywhere else! This team continues to deliver every time. All 4 cars we have are from them.
Abrian is the Service Manager who assisted me. He was very personable and saw to it that the service appointment on our Jeep was thorough and timely. Top service starts with the folks at the top down to each and everyone on the team - so thankful Abrian is there overseeing each appointment and helping to excel customer experience! Meant a lot to me and our family! Thank you
Daniel Johnson did a great job helping me with all my service needs and making sure my recall was done as well. He was extremely friendly and knowledgeable.
I would just like to state that Stephanie Deem, Provided great service even though I had no appointment, kept me in the communication loop 100%. Great service advisor
Just purchased this vehicle, wanted to give a shout out to Frenchy my salesman, and Josh in finance. Truly professional, committed, transparent, courteous in helping me with this purchase. Thank you guys and Chapman Dodge for a great experience and an awesome SUV!
Thank you - Excellent Communication and Follow up!
Luke Meyers was my service advisor and he took care of everything including getting the power steps working again on my Ram Truck….excellent customer service
Michael Hu is a Jeep expert and so helpful in finding the perfect Jeep of us. The entire dealership was helpful, kind and engaging. From Michael to the sales manager to the person we signed all our paperwork with. Truly a great experience.
As always, great service. Really good people. Joey and Stephanie are the best.
This gentleman was very professional and took good care of what needed to be done before we headed home to Iowa. Thank you Luke. It was a pleasure to meet you
I ordered a custom made 2024 Jeep Wrangler Sahara & my entire experience was amazing. JW helped me with my entire purchase. It took almost 3 months for my Jeep to be made & he kept me updated every step of the way. I appreciate his help so much! He also taught me how to use the different features as well. He made sure I got everything I wanted exactly the way I wanted. Because of JW, this was the best experience I’ve ever had at a car dealership. Thank you!
I got my vehicle in immediately. When I got there I was met right away by a service tech and then Joey handled my service immediately. It was fast and professional. I was extremely happy with my service. i’ve been to other dealerships and this is the best in town.
Had a check engine light, scheduled an appointment. Was received and taken in on time. Waited for the vehicle and in 1 hour it was diagnosed and corrected.
I purchased my first ever Jeep Wrangler Rubicon in January 2024 and took delivery on March 22, 2024. I did a lot of looking and visited every Jeep dealer in the Valley, multiple out of state dealer websites and Auto Trader. I spoke to a lot of “salesmen” and Mike stood out and lived up to his title of Product Specialist. Mike answered every question I had, big or small. He educated me and explained the why behind every answer. I could have purchased my 2024 Rubicon X from at least 10 different places but I bought it from Chapman Scottsdale Jeep for only one reason and that reason was Mike Hu’s exceptional service!!
I would like to thank service tech rep Daniel Johnson for outstanding professional service. I brought in my 2022 Ram 3500 for an oil and fuel filter(s) change (50,000 miles). Even though I purchased and have had all service done at Chapman, Daniel took the time to thoroughly explain the process, time to complete the job, and estimated cost. But the real “atta boy” I’d like to give Daniel is when the job was complete. When I was about to leave I checked the computer tire pressure display and noticed all tires were below recommended pressure found on the drivers door placard. Daniel personally took my truck back to the shop and he himself inflated the tires to the proper level. Thank you for the great service!!
I've brought my Dodge RAM 1500 in for service to Chapman Dodge for the past 5 years. My service advisor Chance Cooley is professional, knowledgeable and courteous. He always greets me with a smile and communicates with me proactively to ensure I'm up to date on the status of my vehicle. Despite my Maxcare Lifetime Warranty, Chapman Dodge and Chance Cooley always treat me with the same respect and professionalism as a non-warranty customer. He always ensures I have a ride home via their courtesy shuttle or a Lyft ride to where I need to go. I can take my truck to any Dodge dealer in the valley, but because of the great service I get from Chance Cooley and Chapman Dodge Scottsdale, I won't go anywhere else.
I usually dislike going to a dealership, but I received nothing but top-notch great service at Chapman Dodge. My salesman, James Duet was so knowledgeable and really helped me through this purchase of my first RAM Promaster. I feel confident that I have purchased the best vehicle possible for its' intended use. Before leaving the dealership, James made sure he went through all the important information. If I ever am buying a Dodge vehicle again, I can't imagine going anywhere but Chapman Dodge.
Excellent communication, timely service, and great at relaying technical information in an easily digestible fashion.
On time, thorough, customer centric communications
Thomas my salesman was great and didn’t pressure to sell me my jeep. Would recommend to my friends and family to buy from them.
I visited a couple of Jeep Dealerships in search of a new Grand Cherokee 4xe. When I walked into Chapman in Scottsdale, I met a young man named Fidel who was friendly, and very knowledgeable about the vehicle. I had questions about the 4xe technology and if it was the right choice for me. He answered all of my questions and explained the benefits of lease options vs. purchase/loan options too. After a test drive I decided it was the right choice. Fidel did a great job managing the entire transaction with no high-pressure sales tactics. His knowledge of the vehicle sold it for me. Leasing was handled quickly and easily. Overall, it was a great experience, I highly recommend Fidel and Chapman for your new vehicle purchase.
I visited a couple of Jeep Dealerships in search of a new Grand Cherokee 4xe. When I walked into Chapman in Scottsdale, I met a young man named Fidel who was friendly, and very knowledgeable about the vehicle. I had questions about the 4xe technology and if it was the right choice for me. He answered all of my questions and explained the benefits of lease options vs. purchase/loan options too. After a test drive I decided it was the right choice. Fidel did a great job managing the entire transaction with no high-pressure sales tactics. His knowledge of the vehicle sold it for me. Leasing was handled quickly and easily. Overall, it was a great experience, I highly recommend Fidel and Chapman for your new vehicle purchase.
Joey McMillan goes above and beyond what is expected from a true customer service agent. He is knowledgeable, caring, courteous and his follow thru is concise in a professional manner
bought 2 cars in 2 weeks....responsive, nice and fair!
Service was excellent. Very friendly staff. The work they did on my car was excellent.
Service advisor was honest, keep me informed, very good communication. Work done on time.
This was my second time working with Paul Edgett and it was as seamless and painless as last time. I will see him in 3 years when this has to be done again. Buying/Leasing a car is not the most fun thing in the world but thankfully between Paul and Chapman as a whole, it really was great! I love my car! Thanks again Chapman Jeep and Paul for getting this done in a fast, painless manner! I will refer family and friends for sure and will remain a loyal customer in the future!
A+
Warranty work and an oil change. They got me right in and pushed my Jeep through because I was waiting for it. What was quoted as taking 3.5 hours, took less then 2 hours to complete. I didn't mind waiting in their nice waiting room! Thanks Chapman Dodge
Andrea in the Fleet Department is the person to go to at this dealership if you want a professional, exceptional experience. She went above and beyond. Thank you Andrea!
We had a great experience acquiring a new 2023 Jeep Compass with Elijah (as well as all the others involved in the financing process)! Elijah demonstrated a very professional demeanor and seemed truly interested in assuring our needs were met. We will definitely refer others to him and the Dealership if the opportunity arises.
Disappointed that dealership the size of Chapman doesn't have there own tow truck ??
Joey McMillen has been my Service Adviser for approximately 1 year. I have used Chapman Dodge for over 5 years. Of all the advisers, Joey has been the most conscientious, knowledgeable and professional adviser. He is a true asset to Chapman.
This was my first used car purchase experience that went on time. I told the sales rep ( new guy named Joe ) that we needed to leave by 4:30 and he and everyone involved made it happen with 30 minutes to spare. Joe kept us updated on the progress. Paula in Finance was exceptionally wonderful with her people skills and computer usage. Thank you Paula and Joe.
Got in the Express lane for oil change , went quick !!
My service advisor Joey was very helpful and knowledgeable.
I would highly recommend this dealership where I was helped by service advisor Jordan. He was accommodating, knowledgeable and went above and beyond to get me on the road. He was able to save me money on my battery by seeing that I was just barely over my warranty and talked them into at least giving me a discount. After explaining that I needed to be on the road by a certain time, he made my service a priority and the estimated time he gave me was on point.
Excellent experience. Jordan my service writer was awesome. I didn’t wait long. Received a follow up call the next day.
Excellent service team
Had great experience
Jordan has always been 100% communicative, with excellent care service. He is genuine and kind. Not sales, and asking what he can do for me and my Jeep to have the BEST in Service experience. thank you for having him assist me always, Kelly Young
Excellent
I highly recommend this business
Staff was great and the work was done quickly!
They're so nice at Chapman...kind and caring.
Stephanie was the best.
Stephanie is the best at the service department hands down. Gets your vehicle back as quickly as possible. Honest and upfront about what needed now and future suggestions. Always a pleasure to work with. KZ
Had warranty work performed on Ram 1500. Service advisor was Chance. Very pleasant and easy to work with. Kept us informed during the process. Hope to work with him on future service.
My first experience with Chapman Dodge was fantastic! I brought my truck in for routine maintenance and couldn't be happier with the service provided. Luke Meyers was wonderful to work with. He made sure everything I requested was taken care of while I headed to work, and went above and beyond to help me with the bed cover issue as well. Receiving documentation for the work suggested and performed, being able to approve and pay all electronically was extremely convenient. The amount of communication Luke provided was perfect, not too much or too little. Pick up was even quick since everything had been discussed/paid before arriving. Thank you for providing an easy and stress free experience!
Great Job by service
Jordan is an outstanding service advisor. He checked me in efficiently, kept me informed about the progress of the work, then called me when the work was completed. He calked me the following day to make sure I was satisfied with the quality of the work performed. I enjoy working with Jordan and will request him for my next visit.
Stephanie, was very helpful with assisting me on my Jeep Gladiator. Thank you,
Great service from our service advisor, Luke Meyers. He was personable, knowledgeable and kept us informed as to the status of our car service. We appreciate the professional service we received from him. Also, from the service technician, Arturo Rivera Rosales.