Chapman Dodge Scottsdale Reviews

Avg. Rating:
(236 Reviews)
Repair Passenger Seat plastic base cove under seat

They did a very thorough and quick job on repairs. Robert B. coordinated it all perfectly.

Daly Thompson

Robert did an excellent job on keeping me informed. His communication was much appreciated.

Linda Bonnett
wonderful service

I received ele I received excellent service. James Duet answered or returned my calls promptly. He helped me through the process of getting my truck, and made buying my truck a very pleasant experience. Thank you, Connie Young

Connie Young
Fast and Fair Service Visit

Oil change and a check of alignment. I planned to work and wait at the customer lounge for 1/2 day, if necessary. The work took 2 hours and was less expensive than the estimate. Jordan is extremely friendly and good at explaining the details of the work. He has been our preferred advisor and will remain our choice for both Jeeps we own. Thanks, Jordan!

Denis Wolowiecki
Excellent service experience

Just got my Grand Cherokee back from Chapman. I was convinced I had an issue with the AC (not cooling well enough). My service advisor (Joey) had the technicians do a thorough check. As it turned out, it was not an issue with the vehicle, it was functioning properly. He was very knowledgeable and patient and helped me learn how to operate the system better to get the best results. I walked away feeling like Joey enjoyed his job and treated me as a valued customer. Big thumbs up!

Brooks Augustine

Chance Cooley is an awesome service advisor. Both times my repairs were done as promised and my vehicle was returned to me in a clean condition.

Leonard Russo
Most friendly people

Will Definitely tell other people

Mike Hren
Service completed as requested

Service performed very efficiently, out of there in an hour

As Promised

Got the vehicle done and back in record time. Seems to be fixed, wife is happy.

Mark J Godfrey
As fast as he could

Chance had to wait on airbag parts but kept me in the loop through other visits and a call on his own. Once the parts came in the truck came out significantly faster than promised which worked out very well for us.

Mark J Godfrey
Awesome Service

Joey was great and very helpful.

Douglas Olson
Great customer service

Good team

Jeremy Hammer
great service but long lead time needed

I think the service I get here is good, and my service advisor Chance Cooley is excellent (5 for Chance). My only reason for not giving 5 stars overall is that having to leave the car there for 3-5 days just to get a diagnosis is extremely difficult. However, Chance always tries to help make this less difficult, which I appreciate!

Adrienne C Scheck
New car buying

All the employes at this dealership are totally awesome. This was the best car buying experience that i ever had. Everyone went out of there way and made a customer out of me.

Leonard Russo
Prompt service

Frank and the men in the service department were stellar

Great service

Dealing with Chapman employees was a good experience for me and my family because they are of good service and respectful professionals and I like to thank Luis barra for his service at Chapman and for helping me and my families with the transportation we now have while explaining stuff that would be difficult for some in a more simple manner.

fleet service

john hall is amazing

joanna lucio
Jordan is the best service representative I've eve

First I'd like to give a big thank you to the best service advisor hands down at chapman, Jordan Godfrey is always on point, he's the reason why I come back with my vehicles to have them serviced. I stopped going to airpark after Jordan helped me the first time I visited chapman, very professional respectful it doesn't get any more convenient. Perception is everything in this business & Jordan is the perfect example of what you look for in a service advisor. You need to pay this young man more money...

Marcos Chavez
Awesome service

Awesome service

Xavier hernandez
Great Service

Alan has been instrumental in his customer service. I appreciate all of him help.

Ruben Padilla

Fixed dent

Engine Light On

Abrian, Jordan & Dave - these guys are all pro's.

Mike Glover
Treated me Great!

Leslie and the rest of the team got me in quickly and made the effective changes to my vehicle. Upon picking my vehicle up, my Hyundai quit running and she helped get us down the road to the Chapman Hyundai center and set us up quickly for that car.

D. Lawson
Service is Fantastic

Your service people do an incredible job. I am old and I’ve been to 100 different dealerships and service areas and I honestly think your service area and people are the best I’ve ever experienced. And no, I don’t have any relatives in there or anybody I know. Your service is just exceptional.

Tim Krieger
Service Department

My Gladiator was in for scheduled maintenance. Jordan was professionally fantastic. He, on his own, diligently took care of a small detailing issue I had. Jeep was done in a timely manner and up front and ready for pick-up.

Sabine Steinbach
Review of John Hall (Service Advisor)

Great service, timely response, scheduling & communication throughout the entire process. Two thumbs up!

Tarek Najim
Perfect Service

Chapman service team was great. Quick oil and fuel filter changes. Jordan even got my recall parts on order. Very helpful

Sean Yoho
A+ dealership

Great service and a wonderful service representative. Does what he says in a timely fashion.

Larry Wolf
Helpful sale people

Very helpful and pleasant to work with thank to all that helped

Donald formikell
Great Service

I have always had a good experience at Chapman! Easy to schedule appointments, service is quick and service staff are helpful and informative. Alan and Jordan are great to work with.

Jerry O'Connell
Excellent and accurate

Great job and accurate to the time they said it would take and the price. Very happy with my recent service.

Derek Morris

I purchased a 2023 Challenger and noticed a day after that the fuel cap bezel had a lot of noticeable scratches on it. Called our salesperson and he gave me Franks name in the service department. We set up an appointment to come in and Frank got it taken care of promptly and once again dealing with Chapman Dodge has been a very professional and comfortable experience all the way around!! Thanks!

Rick Kanitz
Amazing Sales Staff

Thank you to Noah for his diligence and hard work getting my car to Scottsdale. In addition, he made the purchase process easy. Also thank you to Renatta for all of your attention to my purchase.

Colleen Carroll
Great Job

The service department (Joel) were great. My truck was done when they said it would be done.


Anthony Moreno is always so polite and helpful

Curtis Walling
Service and Warranty

Excellent service. Great service advisor and prompt response to everything.

The best service department I’ve ever been in!

We had a problem with a new Jeep rental and your service advisor could not have been more helpful. We did not have to wait very long and all was perfect, Wish we had a Chapman close to us. Thanks so much.

Mike Smalley
Great Service Rep !

Joey McMillen saw the problem with my radio as soon as I pulled in , got a new one ordered and installed within a few days , I am a happy camper !!

Ken Field
Excellent service!

Stephanie, the service person was amazing! She is very customer friendly, and explain things thoroughly. She went above and beyond. The technician that did my oil change, Did a great job. Thank you!

Sherry Barron
Excellent service experience

Took my Jeep Grand Cherokee in for a recall inspection recently. Fortunately, it checked out fine but was impressed with my first service visit to Chapman. My service advisor Leslie set the right expectations, communicated frequently, and was very friendly. Would highly recommend them.

Brooks Augustine
part ordered and installed

Terry in parts in particular was very helpful and went out of his way to help track when the electric brake I ordered came in as I was getting ready to go on vacation in a few days. It was delayed and he really kept me in the loop. Thank you Terry !

Michael A. Crowe
Great personalized service.

The vehicle I inquired about the night before my visit was ready, washed and detailed right the showroom area, the sales person (Shawn A.) assigned to me was prompt and courteous, not to mention very helpful. He was very knowledgeable of the features of the vehicle and answered all my questions, as if he was reading them off the owners’ handbook. During our negotiations he was polite and diligently directed me in the right path. Great experience!

JRoberto Rodriguez
Great Service

Jordan did an excellent job getting me checked in and out the door in the timeframe that we discussed.

Brian Moran
Joey McMillen

Professional, ease of doing business, excellent, knowledgeable, Jeep service was ahead of estimated time. Will come back.

Michael Messenger

Good service

Steven OMarro
Service Experience

Service Writer- Stephanie was a good listener. After hearing about the issues with the Jeep I wanted to focus on, the short time frame to complete the service, she made sure the work was well done, on time.

Daniel Tilton

Robert was very accommodating

Jen Brazel

Good stuff

Steven OMarro

They are very good

Roy Baker
Review of purchasing a key fob

First of all the service advisor Joey McMillan was terrific. He was courteous, knowledgeable and very helpful. That is the plus side---I was amazed at the invoice of a key fob and programing for a 2010 Chrysler 300C--the total was $582.89 I really think this is atrocious--$195.00 an hour to program it--no more Chryslers for me--and $29.25 for use of equipment--ridiculous--I love my 300C but no more--especially from Chapman--

Ron Norris
Leslie in Service

Leslie was beyond helpful in my last service visit. She was in touch throughout the entire process and even helped assist a ride setup back and forth from the dealership. I will definitely be reaching out to her again for my next service. Thank you, Leslie!!!!

Max Masterson

Service team was awesome and kept me informed at every step. Can’t be more appreciative! Definitely coming back.

Sean Yoho
Lifetime service agreement

I bought the lifetime service agreement when I bought the 2015 Chrysler, it was not cheap, but it is great. The deductible is reasonable, since 2015 nobody has done any work on the Chrysler 300 but Chapman’s, I been though a lot of servicemen, but your service to my vehicles is very important and so far no regrets.

Gary Aicon
Service rep Jordan

Jordan was phenomenal. Pleasant and efficient. Really a great representative for Chapman.

Barbara Buba

Cell phone holder was broken off vent and not usable any more. I will need to replace.

Jim Dirksen
Excellent Service

Excellent service experience. They were very efficient, courteous and kept me updated throughout the service.

Idiot Lights

Chance went above and beyond to get my issue diagnosed including some out of the box thinking. I think we decided it was a pocket of bad gas. He did however make me aware of a motor mount issue that explains the hard shifting.

Mark Godfrey
Robert Burgos

Thank you for getting my car done so quickly. You're amazing you deserve a 10!

Melonie vansickle
Thank you for your help when I brought my car in!

Thank you Robert Burgos for taking great care of my car and getting it done so quickly. You are absolutely amazing and deserve a 10! Thank you. MV

Melonie VanSickle

Robert was great. Informative and ontime. Got my vehicle in and out quickly.

Kevin Stock
New Jeep Gladiator

our experience with Chapman Dodge began last year. we were looking for a promaster 2500. James Duet was there to help with all our questions and concerns. The buying process was awesome and explained perfectly. This year when it came time to Find a Gladiator i knew we would get an honest deal at Chapman. James Duet goes above and beyond at every level. He makes purchasing a new vehicle an absolute pleasure, not something to dread . Thank you Chapman for a great buying experience!

Great service

Friendly and very knowledgeable

Susan Hamilton
Outstanding customer service

I received outstanding customer service from my service advisor, Chance. He communicated well and went over and beyond to ensure my service experience went smoothly.

Alexandra Poole
Best Service Advisor

Steve Skabelund is the most detailed and communicative service advisor Chapman has ever had. A gem for sure!

Eleni Spelson
Great service

I took my Jeep Overland Grand Cherokee in for it's 90,000 mile checkup and the service was great.

LuVerne Underhill
Great Experience

Andrea Finkelstein was my sales person and was absolutely wonderful to work with. She was very pleasant and easy to work with. Chapman Dodge is lucky to have her as an employee. She was extremely knowledgeable and efficient. Thank You Andrea!

Leonard Tanel
Great Expirience

I wanted to thank Chapman Dodge Chrystler for a great experience buying our Jeep. Thomas listened to our needs and accommodated us. He was sharp, answered all of our questions and made sure we were taken care of. Great work Thomas!

Oil change and rotation

Service was great! Super friendly! Stephanie was awesome!

Jessica Hansen
Great service


My Jeep Service

Chance handled everything from chauffeured ride to and from Chapman, all services completed and they honored my discount email! So happy all went great from beginning to end. Thank you also service crew.

Martha Cole
Jordan did it again

As usual, Jordan provided flawless service. It's a pleasure to have outstanding service every time I come to Chapman.

Craig K. Harris
Quick and easy

I went in for an oil change and it was an actual pleasant experience. My service advisor Jordan was the kindest and most knowledgeable person I’ve experienced. He went over all the details of my service report without being pushy. He showed genuine concern for me and my vehicle. I felt like he really cared and I appreciate that. He walked me to my truck and shook my hand at the end. I was extremely pleased at this level of service. Great job Jordan!

Daniel Chairez
customer service Joey McMullin

Great attention to detail, professional and courteous.

Aleta Jares

Anthony Moreno is great to work with, I completely trust him with my 2016 Jeep Renegade !

Curtis Walling

Jordan did an excellent on all aspects of his job.

William Crotts
Great Service

Everything was done professionally and timely !

Daly Thompson
Chapman Jeep-Dodge

The support provided was top tier and Anthony went the extra mile to ensure all options were covered!

Ashley Pruitt
Stephanie was amazing!

Stephanie was an amazing service provider, going above and beyond her scope of responsibilities when a standard service appt turned into a larger service need across a couple areas of service. She was responsive and made my experience with Chapman a memorable one that I will repeat again and refer as much as possible.

Noel Black
Always a good experiance

Have just about always had a good experience at Chapman Jeep. After my last service advisor Eric left I was lucky to find Leslie who is very upbeat, friendly and knowledgeable. She explained everything and made me feel confident that my vehicle was remaining in good hands Thank You

Ann Carlson-Casey
Great service experience

Jordan Godfrey was very accommodating from start to finish. Was in for oil change and tire rotation. Thanks Jordan for your kindness and attentiveness.

Robin Lumsden
Great Job

2015 Ram went in for service, Stephanie has great relationship skills.. keep me up to date from being to end .. great improvement. Thanks for a great job .


Stephanie helped me get in and out with ease she was also very helpful and super nice lady!

Chase Puchta
Don't know what this is

Robert took great care of me and my Jeep

Charles Mostek
Excellent Service

Anthony Moreno provided excellent customer service. He was kind, caring, and communicated well, keeping me up to date during my services. I wish there were more reps like Anthony. I had a bad prior experience with another rep. Anthony has assisted me a couple of times now, and I will request him again. He truly listens and cares! Thank you Anthony! Appreciate the technicians also! They rarely get recognized.

Jill Boehm
Good service

Team was great

2016 Jeep Renegade

My battery was causing my car to not start and would show different electrical signals. Chapman worked and diagnosed the problem competently. I was kept informed of progress and my service advisor Anthony was very helpful.

Patricia Contway
Incredible customer service at Chapmans!!!

I came in unexpectedly with a engine issue on my 2018 Jeep Wrangler to see, as a last resort, I could final find sone honest help. Since I was pushed away from other dealerships, I was reluctant to come to this dealership. This all changed when I was greeted by Steve Skabelund who was Incredible in helping me right from the get go! Steve not only helped me get in the next day but was able to diagnose my issues right on the spot and even had a mechanic look at it all with the first 15 minutes of being there. Wow, now that’s customer service!!! Steve not only helped me warranty my issue but he also was able to get better pricing for maintance that 3 other dealerships in the valley could not even come close to. I was given a courtesy ride home( thank you) and had the vehicle fixed along with the regular maintenance updates with in the next 2 days!!! Steve has given me one of the best experience I’ve ever had and at any dealerships I’ve ever been too. He truly cares for his customers and it shows not only be getting answers quickly, helping out with prices, but constantly keeping me updated on how my vehicle is coming along. Chapmans over experience was also incredible. Everyone was eager to help and never pushed anything on my yo buy or sell. They only wanted to help me with my issue! I was even given a T-Shirt after talking with the parts manager! When your looking for the best experience not only at a dealership but with a great customer service representative,look no further than Chapman Dodge and Steve Skabelund and come here! Finally as far as customer service is concerned Steve exemplifies what true customer service looks like. I have one word of how your treated when you come to Chapman Dodge…Family! Thank you Steve it is because of your personal care to me and that you were here for me in my time of need, I’m not only coming back but telling others of my great experience. Thank you again! Warren Judge Satisfied and returning customer

Warren Judge
fyi i payed over 1k for a tail light??? just a lit

Stephanie Deem did a great Job taking care of my Truck, she was fast at keeping me posted on the progress of my truck. i gave her a 5

ismael jimenez

My service advisor (Jordan Godfrey) is always professional, courteous, knowledgeable. He will ask questions to ensure I am getting the service I requested. He will make helpful recommendations to ensure my vehicle will get the attention required. Jordan walks me through the process from arrival thru departure. He is the main reason as a Canadian Snowbird I continue to return to Chapman even though it is not the most convenient dealership to my winter home here.

Paul Waines

The service team is amazing at Chapman. Appreciate your thoroughness and quick turn around. I was on my way in no time.

Christine Loch
Service department excellence

I brought in my 2020 Ram for some maintenance. Everyone was straightforward with the cost and I paid exactly what I was quoted. Friendly service, I paid 100 less than what I would have paid to another dealer in Scottsdale. I was impressed with the process. I will definately work with Chapman when the time comes to buy another Dodge.

Mark Wickett
Change of a left turning signal bulb

I have always been very happy with services provided at CHAPMAN’s dealership. I cannot say that I am unhappy with the service provided yesterday but it was unusually long for a replacement of a turning signal bulb. I was told it will take 2-3 hours but it took 4 hours. Isn’t that a bit too long?

Charles Lekic
Excellent customer service

Max Britto (sales person) went above and beyond to help us get into our Ram 2500. I highly recommend this dealer

Continued great service

Chance Cooley continues to be my service agent because of how flexible and professional he is. He treats me with respect and great manners, makes sure I understand everything, and answers all questions I have. I'll continue to come to Chapman Dodge just to work with Chance. Thanks again for the awesome experience Chance!

Will Topham
Great advisor

Last number of service people were distant and generally disinterested. My advisor this time was excellent.

Steve McName
Great service from Chance Cooley

Wanted to shoutout Chance Cooley for giving me great customer service. He has been extremely helpful and I have no desire to work with anyone else due to his tremendous professionalism. Thanks again for Chance for making my experience at Chapman Dodge great!

Will Topham
Robert (service)

Wow I need to say Robert was so helpful. He went over and above my highest expectations. Very impressed. We will always go to Chapman Chrysler- thank you to Robert.

Denise Sottile
Great Service

Stephanie, my service advisor, was outstanding. Brought my 2022 Ram 3500 dually’s in for an oil change. She was pleasant and knowledgeable, great customer service. I had another appointment later and she assured me there would be no delays, and there wasn’t. Made my other appointment with time to spare. A year ago I purchased my dually’s from Chapman, same location, and the salesman, Matt, was equally pleasant, knowledgeable, and non pressure. The purchase was a pleasant experience. I would highly recommend taking your business to Chapman Ram of Scottsdale. They’re professional.


We have been having the same issue with our 2020 Pacifica and Joey has been great through the whole process, even now since the issue has continued.

Chapman Service

Anthony was great