Scott Randel is a great service adviser; always extremely helpful and exceeds my expectations on service issues/questions I raise with him.
Eric Mcgraw kept me advised of the status of my vehicle that I had brought in for repair & service. It was unfortunate that the supplier was slow at delivering the part(PCM). He is a great asset to your service department!
Service Dept - Ruth Fisch - installing front level kit on 2020 RAM 1500 Hemi.
The young lady that helped me was Awesome. She was attentive and when my car was complete she explained everything to me. She went above and beyond, I think that dealerships should have done this a long time ago, instead of having to sit and wait, and nobody ever came to tell you anything! It was so demeaning. Now with women in there, the service is a pleasure. Thank you Chapman Dodge!
Ability to create an online appointment is a good feature. Was immediately greeted and vehicle was moved. Met estimated timing within 15 minutes. Service Advisor was friendly and knowledgeable.
Appreciate everyone who made my purchase very comfortable, easy, and looked after me and my wife through the entire process. Thank you to Jeffrey our sales consultant. The finance team ensured we got the best possible pricing and interest rates. Thank you Nick.??
Dan Boardman is my service rep and i could not be happier. He addresses ever concern I bring to him and has it resolved. Your service department is very good also. I have an eco--diesel pickup and they keep it running well. I am goinig to have my son contact Dan to set up to see if he can help him buy a truck also. Thanks for the great service. In these times it is hard to find anymore.
He was awesome and helped us find the perfect car!
Ruth, our Service Advisor, was excellent in every possible way as always. She takes great care with both of our RAM trucks. Sold me on a $600 upgrade for my 2500; Josh in Parts dept was professional and helpful. Coming back to fit leveling kit on wife's new 1500.
Excellent service done same day no issues.
Dan was fantastic, very pleasant and a pleasure to work with. Amazing individual thank you for everything Chapman.
Eric McGraw was a great addition to the Chapman service team. I have not been as satisfied since Dave Colwell retired a couple years ago.
Excellent service as always. Had my other Dodge in for routine service. Brad is my new service advisor and he was wonderful.
Excellent service as always. Brad is my new service advisor and he was wonderful.
If you need help with anything go see John he is really helpful when it comes to your car needs..
Absolutely done well. No surprises. Service completed on time. Service advisor answered all my questions, my first Ram truck, and was very courteous and professional.
Dan has hoed to keep our truck I. Perfect shape. He understands listens and responds to take care of our needs. Great service advisir5
Pleasant experience starting with the salesmen Fidel and Michael, and completing sale with Nick!
The service representative Brad was excellent!!
I needed to have a tuneup on my Challenger and had received an estimate on the cost of that and service on my differential. Due to circumstances beyond my control, I was not able to get the service completed until now. I asked if I could get the estimate honored since it had been awhile and she did. She also made my appointment to accommodate my schedule. I waited for my vehicle and it was completed within a very reasonable period of time. Thank you Ruth!
Scott was my service rider. I looked over the reviews prior to making a appt. to bring my 2019 Laramie Ram truck to them. This was a recall issue plus stabilizer needed adjustment. Offered lyft car to return me home. Scott was very professional, called me about 2 hrs later truck ready again offered to have lyft pick me up. I felt comfortable with dropping my truck there. Will return
Pulled in without an appointment. My jeep needed service immediately. I was seen by Brad C at the Scottsdale Autoshow complex and scheduled right away. Few hours later my vehicle was running like new. Thanks for great service guys !!!Greatly Appreciated !!
Eric did a great job of getting my car handled, and it was repaired much faster than I had expected.
Was pleased with the service and completeness of check over thanks for the good service
Super good experience when purchasing a new Dodge Charger from Chapman Dodge. The entire process was smooth and a direct reflection of Chapman’s sales staff from top to bottom. Our salesman, Edo, was awesome and was there to help throughout the process. Thanks again ????!
Ruth handled my recall in a prompt an professional manner. Thank you Ruth and Chapman Jeep.
Totally delighted by Ruth Frisch as our Service Avisor. She was out there at 6.55am to greet us. Could not be more pleased by her handling of my wife's truck first service, and two recall jobs to be done. Will bring my 2015 Ram 2500 Limited down to her in future. If I could give her a "10" I would. She is the best Service Advisor I have met since 1979.
John Otero.. Great people skills. Call me by Name as I came to pick up my jeep. Service quick, efficient and all in all a very pleasant and gratifying experience.
I just want to say that my first service appointment with Ruth for my 2019 Grand Cherokee went above my expectations. I was planning on dropping my vehicle off and picking up later but Ruth had my work completed in 45 minutes. Great work. Thank You.
We shopped at a couple Jeep dealers and purchased here. Best price and professionalism. We had a wonderful purchasing experience with the salesmen Jeff. We have purchased many vehicles over the years, Mercedes, Porsche, BMW’s, Honda, and even a Rolls Royce! Our experience couldn’t have been better with Jeff and Chapman Jeep. His knowledge and professionalism was much appreciated. And Luis Campos in finance was especially a breath of fresh air! We truly appreciated his efficiency and respect of our time and needs.
She did a wonderful job helping us with our appointments. Excellent in all aspects of the appointment. Very Professional and knew her job will.
Went in for an oil change and 10,000 mike check. No appointment and they got me in and out in 30 minutes. My tech Ruth was awesome. Friendly and attentive. Usually shy away from services like Mopar but this experience couldn't have been more pleasant. Will always go there.
John Otero was great to work with. He was able to get my Jeep in and out in less time then he said
John Otero did a great job getting me scheduled on time and returned my Jeep completed in time he said he would. Thank you
Another great service visit
The salesman Mike K. was great! He worked with us and we came up with a great deal that we were happy with. Thanks Chapman for a great experience!
Ruth, took very good care of us. She's super Nice with a lot attention to detail. Very honest, sincere n fair. Great experience n hope I get her again on my next visit here
I have experienced nothing but excellent service from Chapman Dodge dealership. Eric McGraw has always been very expedient in resolving the very few issues that have come up regarding my 2017 Dodge RAM 2500. He makes absolutely sure I am comfortable with the performance of my vehicle before I drive it out of the service area. I consider myself very fortunate to have purchased my truck from professional sales staff and continue to experience that same personal and professional service from the staff in the service department. I must tell you that my last truck was serviced at the dealership in Mesa where the lines were very long and there was not really any personal attention given to the situation. This is why when I experienced the personal and professionalism with the sales staff at Scottsdale Chapman Dodge, I was really “dumbfounded” as I didn’t realize that it is how sales and service should always be, no matter what service we render. I know this is lengthy, but I wanted this dealership and all the personnel who have made my life a little more stress free, to know how much I appreciate you all. Thank you especially, Eric McGraw, for understanding that the last thing I need to worry about is my truck not starting! Thank you all so very much! P.S., People are always impressed by my truck and I tell them to come see you for the best service I have ever experienced. Sincerely, Michelle Oselette
Once again I had a wonderful experience with Chapman Dodge and their service department. Ruth really took care of me and got me in and out of there extremely fast. She also took the time to go over all the recommendations they had for my vehicle and explain why they are recommending them. I bought my truck from Chapman Dodge and I have had all my service work done on my truck there and I cannot say enough how great everyone is there. Keep up the amazing work!
always quality and quick service
Thank you, Dan, for the discount, for going above and beyond in repairing my garage door opener and for thorough attention and service! I will return for the carwash!
Dan was kind, friendly and did great assisting me with vehicle and its needed repairs. He remained in regular contact and got me out quickly when I picked up my Jeep.
Great service advisor and the required repairs where completed quickly
I had the greatest experience purchasing my son a car. I was in and out in a very short time. Thank you for making the experience so wonderful. I will definitely be back
everything was taken care of.
Service was great, Dan kept me in the loop of everything that was going on and gave me an accurate estimated time to complete the requested service.
You will see two posts, which is an exchange of emails between Sales, GM and me. Should give you good idea as to why rating should be a negative. I would be VERY CAUTIOUS of their SALES TACTICS!Hi Gary. I received your email and figured I would share how I felt. You may recall I purchased my Jeep almost a year ago and traded in my Mini Cooper. Well you can read how dissatisfied I am today with my desire to get a 4 door Jeep. I’m not happy with what I was told when I bought the Jeep and how your team said Mini are one of the worst had retaining their value and Jeeps are so much better and now I find out that was a lie based on what was put together for me. I’m disgusted. You can see my response email to Mike below. Love the service team but hate being lied to when it comes to sales. This is a want and not a need but it certainly will make me goes elsewhere to look for my next Jeep even though I’ve been a loyal Chapman Company customer. That day I even brought in my wife’s Jeep for service because they are true pros in that department. So read my response. Don’t need excuses or a response let alone sorry or the economy or whatever else excuse you or others want to tell me. Credibility is shot in my book and that is something that makes me upset, mad, disgusted, etc. thank you. Lou 623.239.2715 Hi Mike: As we discussed yesterday, the trade in value for my vehicle is insulting, especially being told how much they retain their value and do not depreciate that much. In fact when I traded in my Mini Cooper, they told me that the Mini was one of the worse when it comes to depreciation. After seeing what Chapman feels my Jeep may be worth, I would say that Mini has a far superior value and holds its value much better than the Jeep. I feel I was a duped when that was told to me and now find out the real truth. Anything for a car sale I guess. I really should have known because I have seen this so many times over my many, many years of buying cars. I really do not care about excuses. With short supply of new vehicles, it would make more sense that Used Vehicles values would be higher. I have been around the auto industry since 1984 and understand cycles. Anyway, knowing what I paid for my vehicle and what that Willy was listing for, I would think that my trade value should be close to the ultimate selling price for that Willy. To say the difference is that far apart is insulting and candidly not appreciated after what I was told just last year. Also, as we discussed yesterday when we were talking about vehicles, that I did not see a deal happening but you were very confident that we could make a deal and possibly even get a lower payment. That's laughable now. So at this time, I am not interested in looking at trying to get a new Jeep even though I would have liked too. If I do look, I will certainly go to other Jeep Dealers as there are plenty that I am sure would want some business right now. Not sure how many people are buying new vehicles at this time so I'm certain there are dealers that are hungrier to make a deal. I doubt sales have been great for any dealer over the last 4-6 weeks. Doubt I want to waste too much time on this as I have plenty to do and I don't NEED a new vehicle it would be a want, so not a big deal other than I feel like Chapman lied to me last year about holding values. My future business may have to go elsewhere based on this. I love your service department but not happy at all with sales. I have purchased at least 3-4 vehicles from Chapman (BMW's included) and so looking at the entire situation, I am extremely UNHAPPY and if notified to give a review or how a sales process went, a 1 is in the making. 1 being the lowest score. I hope I do get contacted. Have a good weekend and feel free to show my displeasure with your Manager and GM. I hope you would show them. Thank you. Lou
MY other exchange of emails with sales. Read and see why Sales can't be trusted! Mike... I'm sorry but you were confident that you could get a payment to here I was and even lower. I was the one that didn't think we could but you insisted. If you felt that way, then you wasted my time. It is an excuse and one that I don't like. My time is valuable, especially right now. You wasted my time and I can never get that back. Why bring out your calculator and punch in some type of probably phony numbers and say, yes I'm sure we can get you to $591 with a couple of thousand down and 84 months? The auto sales game has been around for a long time and I am very familiar with it. That is why I said firm up your numbers and get to me and I will certainly come in when you firm them up and get me to $591. I'm not making that up. That is from your mouth and calculations. My Mini was less than a year but Chapman assured me Jeeps do not devalue anywhere close to Mini's and they train their value immediately. To now say in less than a year that my Jeep is 50% lower is crap! I've purchased over a 100 cars since I was able to drive and typically traded in my cars every 3-6 months. NEVER, EVER did I have a car depreciate 50% in a year. But maybe because I went to a DEALER that never SCREWED me and told me the truth. Plus the sales people were true pro's and I didn't have to worry that they would try to take advantage or give me a line of BS! I went there for every car thereafter and ALWAYS was treated with respect, honesty, dignity and pure professionalism! As for a "miracle", YOU didn't say that when you thought you could do a deal! That is the problem and why Car Dealers get reputations like they have. Since I'm sure you did not share my email with Gary Brewer, he had sent me one (sure it was just one that goes out after someone stops in) but I did express my COMPLETE DISGUST. Words of wisdom Mike, you are in a DEEP hole and this email made it DEEPER. I'm not an idiot and I saw and heard what you did and said and this email is a blatant lie! Stop digging the hole because you can't get out of it now and certainly if you keep digging, you will be buried and never get out of the hole. Please do not contact me again! You should be apologetic and not try to blame everything under the sun and give me a line of BS! Gary, if this is how you, your team and Chapman do business then please never contact me again! I will certainly pass my thoughts on to Corporate. "Miracle"? Depreciation is the same for everyone"? Come on... give me a break. Not at all what was told to me when I bought the Jeep! I VERY UNHAPPY FORMER CHAPMAN CUSTOMER OF MULTIPLE VEHICLES. Others must know before they walk in what to expect. Thank you. I hope you find suckers like I was last year. Lou -----Original Message----- From: Mihel Kola <MihelKola@chapmanchoice.com> To: Louis Pingtella <firstname.lastname@example.org> Sent: Fri, Apr 24, 2020 3:40 pm Subject: 2020 Jeep Wrangler hello Lou Thank you for the email I try to assist you but could not do miracles, normally you keep the car for at least 3 years before you can trade in, that's when every bodies car is kind of brake even point. Between money they owe, and the value of the car. Depreciation is the same for every body. Thanks
I have brought two Jeeps in for service several times. I will say the service team is exceptional and I will never go anywhere else. They are efficient, professional, knowledgable and friendly. In my last service visit Ruth was my Service Advisor. She was awesome. She communicated very well, took the time to review things when I picked up my Jeep and the entire team was 5 Star! That you Ruth and the entire Service Team for doing a superior and professional job especially during these times!
We have been going to Chapman jeep for over 10 years and Have Always had great service. Dan Boardman is an example of what it means to be the best. I wouldn’t go anywhere else for service or sales.
I have brought my car to Chapman for service since my return to Arizona two years ago. I have been impressed with the quality of work, the professionalism, and attention to detail of the staff. My particular service advisor Dan Boardman pushed to have my vehicle ready in the same day, without sacrificing the quality of the service. Greatly appreciated.
John from service was great in assisting me. He was professional, helpful, kept me up to date & accommodating. He will be my go to pro & Chapman for truck maintenance. Thank you :)
Best in the business. Eric was wonderful, eager to please, responsive, and diligent with follow up.
DAVE Zinkel 1st class and a huge asset to your organization
Very convenient and I love the no hassle paper signing very knowledgeable and professional sales man. Was great working with Ivan.
Had excellent service. Got into service right on time. Had no waiting time.
During this pandemic it has been extremely scary to venture out. Life does continue on, and our vehicles need up keep. I made an appointment online from a friendly reminder email I received. I arrived for my appointment, greeted by a young man, can’t remember his name, but I would like to point out that he listened to my requests and concerns with regards to maintaining everything being sanitized because I am among the group of people that are more likely to become ill than others. He instantly assured me and took action to make sure that I would return to a safe vehicle. Then, Ms. Ruth took over. She had been informed of my health issues and assured me every precautions would be taken. She told me I could wait in an area where no one was in and told me she would keep me updated via text. She said she would make sure I didn’t have to stay any longer than necessary. Time flew by, and the next thing I know my Jeep was ready. Between these two professionals, I was even more convinced of the excellent service they provide keeping me as a customer. As I returned home, I was so pleased, I called a few friends and told them they must visit this dealership for vehicle service. Nowadays, businesses just want you in and out, just another customer. Not here. I felt very special and accommodated to. Thank you sooooo much for what you do. I wish I could remember the make who assisted me, I’m so sorry I don’t. If you have any hesitation - DON’T!!! This is dealership I will continue to support! Thank you again!!!
Rudy England (my salesman) and Nick Aliakbar (closer) are fantastic. They make you feel more like a friend than a customer. This is my third Jeep I have purchased from them and I am sure there will be more in my future. Thanks Guys!
Great company bought two new cars Chapman Ram great service department
Very good service
Ruth is a good & helpful service advisor.
Chris Miles was our salesperson. He was fantastic! He has great knowledge about Jeeps and explained in such a way that we feel confident that we can truly enjoy adventures in this vehicle. He does not pressure a customer into a purchase and was willing to let us leave with his business card if we had any questions later. WE have loved this vehicle since obtaining it and look forward to many more adventures! We have been Chapman customers for years and the same high rating goes toward your service department. They have always taken care of our previous Dodge Stratus and Jeep Compass repair and maintenance needs with great professionalism. Thank you for such great service!
Jordan in service took great care of my truck. Got it in and out as promised and the truck came back cleaner then when I took it in. Thanks for the oil change, fuel filters and tire rotation. Great work and a great crew at Chapman!
Ruth was great. kept me informed.I was in and out in a short time
Both issues with my Jeep were professionally handled by the staff in a timely manner. I was very pleased
I took my truck in for an engine light on and right away their new Technology found out the problem, sadly it coast a lot to fix my truck
Had a great experience working with your service agent by the name of Triston. He conducted himself as genuine and inviting. He explained the process and the different types of product chapman provides . He was informative and got me in and out as best he could . Thanks Triston I would prefer as a repeat customer to deal with you personally
Thank you again, Cameron, for checking out the problem with my truck’s electronics. You saved the day.
Went in for an oil and got an oil change that simple. It took a little bit longer to get my vehicle done but then again it was akin to a walk in, things do take time when you show up unannounced. Overall impressed with the professionalism, great job...
Thank You - You and your team are the Best!
Tristian was the man! He was so helpful with my oil change. There were a few things i could get done on my car and be let me know what was a wait and what needed to be done. He was so sweet and made it easy oil change!!!!
I recently took my 2019 ram pick up truck in for service and as always Dan Boardman was fantastic!! He promised me my vehicle back within three hours and a matter of fact I received it back in one hour with everything that I brought it in for fixed/Handled. The only reason why I continue to bring my vehicle into Chapman for service is specifically because of Dan Boardman.
My 2017 Ram 2500 truck has a navigational app that was not working properly. It was new when I bought the truck one year ago and was installed by this dealership. I do not know about the technology of this device so I called Eric McGraw and asked him for his help. He made an appointment for me to come in and had the technician do whatever it was to get it doing what it is designed to do in time for me to take my trip next month. I want to thank Eric and the technician for taking care of this for me. Actually, whenever my truck needs service, this dealership and the sales and service personnel have always been very helpful and happy to see me. That is very special in these times, and I just want to let everyone know that this dealership is appreciated for that. Thank you so much for your honest and courteous professionalism.
Scott and Jerry were very professional. They assessed my turbo issue, changed my oil, rotated the tires and serviced the vehicle all in the same day.
What oil did you use? Not on service receipt..
I have been a Chapman customer since buying my Crossfire in 2005. A majority of the Service Advisor were good until the last one just before you moved to the new I-101 location. I was a bit leery returning to Chapman but upon meeting and being reassured by Eric McGraw, I am once again enjoy having my Crossfire serviced by Chapman. He is FABULOUS, always greets with a smile, pleasant to speak too, does his best to help one out, and re-assures that your vehicle will be well taken care of! I really like Eric and am glad that he is my Service Advisor. Can't say enough good things about him. Thank you Chapman for hiring Eric! Keep him on board for a long time! (He helps me with my Fiat Sports Pop 500 for oil changes as well). Great Man. ;-]]]
The staff at Chapman is great. They made sure everything was done to perfection.
I dropped my Jeep of for warranty work to my leaking rear shocks. The work was done at no cost to me, on time and as promised. I highly recommend Chapman Service Department to any one needing routine service or repairs to their car.
Scott did an excellent job managing the repair to my Jeep which required co-ordinating with several people and keeping me well informed. I appreciate his effort.
Called early in morning for a tire rotation and to grease front drive shaft. Was able to work me in their schedule. From the time I dropped it off....in less than hour, tires were rotated, front end greased, and washed!! Couldn’t have been easier!!! Thanks!!
Ruth Frisch was prompt polite and informative. She had me in an out in a reasonably quick time. Lucas Schwartz did a great job on the service and returning the car clean and smug free.
Stopped in for a quick oil change and had great service from Ruth
Service advisors to the mechanics have always been a great experience with knowledge and commitment to do the job right. Never a hesitation to take my vehicles there for work. Sales staff is great as well. I have purchase several vehicles from them.
The where all a great help and great ans asking all my questions and concerns.
My insurance would cover replacement. My Owner's Manual said to replace in pairs. Ruth called to see if insurance would cover the pair, but they said no. So I bought the second tire out-of-pocket.
Mario was a great help with finding my new and affordable car ! Once I got to the finance process the person made my price go down even more which helped a lot! They work with you and had great service, coming back here for my dads car!
The best possible service Perfect Experience
Dan, my service advisor saw me walking up to his desk and knew exactly what I was there for before I even said anything. Not only is he a mind reader, but he can diagnose anything going on with a vehicle. His name is Dan, cus he's the Man.
Perfect service experience
I went in for service on my Charger, but wanting to trade it off, I asked a few questions, not believing I would get what I wanted for my car, but I ended up doing very well on trading my car off. Thanks Mike, you are real down to earth, and a real fun guy, glad doing business with you.
It was my first time dealing with a Chapman dealership. I purchased a 2019 Ram 1500 Warlock. Anthony R was great to work with. Would recommend them.
I was having problems with my head unit that controls pretty much everything in my truck. I thought I was going to have to play the game where I have to bring it in 10 times and argue with everyone like I have had to do with Larry Miller but no Chapman did and update and it didn’t work so they ordered a new one! It was really nice to not have to play that game! I really appreciated it!
Scott was alway very professional when talking with him regarding keeping me posted on the what was going on with my car. Very pleasant when he contacted me.
I had a great experience. Allen Scott Hill is the man to go to if you want things done right and on time. I had a difficult situation and he stayed with it. He alerted me to all the changes and made sure all my questions were answered. I would highly recommend Allen Scott Hill
I recently took my Jeep into Chapman and John Otero in the service department helped me all the way through to resolve the issue I was having with my car. He sent me text messages, updates, and the customer service I received was outstanding. Although no one wants to have to bring their car in for an issue, John made sure I was taken care of and looped in on every little thing. I appreciate him and their team very much!
Outstanding customer service by John in service from the minute I was towed in. Trouble with diagnosis at first the head mechanic got involved and was totally involved. Had full engine replacement Completed as timely as could be expected great job John very much appreciated. Ten star rating from me ????????????????????
Every time I come in for either for an oil change or for car service, I have the confidence that I won’t be taken advantage of. They are honest and work with you, the warranty and any deals they may have. You walk away feeling good and your car got the best care.
Tristan was fantastic! Great service.