Chapman Dodge Scottsdale Reviews
Joey McMillen was fantastic. Thank you so much Joey
Quick and easy and excellent customer service.
My rep. Collin Raizes did and excellent job in a less than ideal situation regarding warranty claim difficulties. Thanks Collin! Keep up the good work. You are doing wonders for Customer Success.
Great follow up
My service coordinator person was Leslie. She took excellent care, kept me updated with the progress of my van and I wish other customer service personnel were as thorough, informative and upfront as Leslie. The service app kept me abreast of the progress with my vehicle but Leslie went out of her way to call me and let me know what was going on. I’m thankful for this experience !
Leslie Fisher made the process very easy, thank you!
Was very happy with my experience at Chapman. My sales person (JW) worked hard to find me the vehicle that had what we wanted and worked closely with his sales manager Wyatt to make it happen. Had a few unexpected surprises but they made it right. Strongly recommend this dealership as one of integrity and focused on the customer!
Awesome experience: Walked onto the lot, knew what I wanted, and met with Tyler Kramer who was patient and covered all my questions to make sure the truck fit my use case. A few hours later I was on my way with a new Ram 1500. Tyler could not have been more helpful with the information provided and education on all of the truck's functionality. Finance was a low pressure, and Nick was tremendously informational throughout that process. 24hrs later I still could not be more happier with my purchase and experience with Chapman!
Anthony provided exceptional service maintaining contact, keeping me up to speed on the status of my order. He stepped me through with the truck showing me what was available and help to do the initial setup. Nick made sure the financing part was easily accomplished and ensured I was aware of my and Chapman obligations. Both provided best service I’ve ever had!
Service rep. Joey McMillen was fantastic.
Stephanie, Jordan and Andrew made our return visit (previous visit March 2020 with 2020 Challenger) a success! Thank you for attentiveness and French Vanilla coffee!!
I thought there were not any good dealer service options because of my previous experience with another dealer. I was wrong! Chapman Dodge was professional, valued my time, efficient, friendly, and really cared about making my experience GREAT! Thank you Stephanie and your service team!
service performed quickly while I waited. I enjoyed being able to watch from the window in waiting room
I had a great experience at Chapman Ram this week. They were not the first dealership I called. Two other's did not answer the phone and still another told me that I would have to leave my truck for three days even though the service (flashing the computer) is estimated to be one hour. Advisor Leslie Fisher got me right in that morning. I had a little time to get work done in the lobby and I was back on the road in about an hour. From now on I'll call Leslie first.
Everything went fine when I brought my car in for a minor repair. Big shout out to Jordan Godfrey for his friendly attitude and prompt communication. The work was done quickly and efficiently, the facilities are clean and comfortable, and we felt in the loop regarding the whole process. Everything was professional and friendly. I'd bring my vehicle to Chapman's for repair again.
Having problems with front sensors still, but received positive direction. As far as the front bumper appliqué and the tailgate latch, (warning recall). I couldn't be more delighted.
Verry verry good
Jordan was very courteous, knowledgeable and professional
Steve Skabelund was very helpful with checking my daughter Jeep , getting and estimate & most of all completing it in a timely matter. Thanks again Steve. Ken Smith 3-19-2023
Called in at 9:00 had appointment for 10:45. We where here from WA State. Very professional and fast. Stephani our Service agent was Great and very helpful! Highly recommend Chapman for your vehicle service needs!
Jordan and Chance did a great job of keeping me informed of the status on the service for my Jeep. I had a comfortable wait.
Stephanie helped us so much in working around our time- we are out of towners- and only in town for a limited time. Stephanie made sure we got in and out as quickly as possible- ordering us shuttles/Lyfts to our destinations while we waited. She also accommodated us on our check engine light coming on right after our service- it was a common occurrence on 4xE’s- and rushed the order. Hopefully we can come back soon to get it replaced. She personally will text us when it arrives and schedule our appointment to meet our needs! Thanks so much!!
I live in Idaho and I was due for an oil change so I made an appointment with Champman. Jordan who I dealt with was great and the young lady who assisted Jordan was also very good. Both were very personable and I enjoyed dealing with each of them.
Service advisor, Jordan was knowledgeable, polite, perfect! David, our shuttle driver took us to his recommended breakfast spot and was there again to retrieve us. Visit could not have been better.
been coming to chapman for years. I know there is lots of turn over in you service dept. Steve Skabelund is the best and only service advisor I will work with. He is detailed and communicative.
My advisor Anthony really valued my time and concern making sure all my needs were met
Steve provides me with great sevice
Andrea Finkelstein provides us with exceptional service from the request for a vehicle to the transaction of closing the sale. We just purchased our 6th vehicle from her and everything from the ease of completing the paperwork to showing and explaining the features of the vehicle while making sure our vehicle looks good. The professionalism and knowledge is greatly appreciated. Best dealership experience for buying a vehicle I have had.
I paid cash for my vehicle and the sales man was very informative in November 2020 I have my vehicle serviced and each time Jordan has been very personable and customer service mode thank you
Great service!!
In and out
Chance was the best service attendant, had me in an out, including car wash, in less than an hour!
Had my Jeep wrangler 392 in for service. I cannot express how impressed I was with my service advisor, Collin Raizes. Not only was he professional, but he also went over and beyond to make sure that all my concerns were addressed as well as making sure my vehicle was completed within a timely manner ( since I was waiting in the dealership for the services to be performed). I am bringing all of my vehicles to Collin as I don't trust anyone else.
All necessary service work was performed professionally and completed as promised
Chance Cooley is great service advisor, very professional, and all of the staff at the Chapman Dodge repair facility are polite and helpful.
Robert did a great job in assisting me with getting my gladiator serviced. I wasn’t happy with a few things, but had absolutely nothing to do with Robert, he was great.
Service Advisor Joey McMillan and Service Manager Abrian Acedo are great. My truck's front passenger light went out and they were able to get me in, diagnose the problem, and get it repaired fast to get me back out to working at my business. Thank you guys, your professionalism, and customer first attitude is not only appreciated but refreshing to see.
Good customer service
When Ruth left her position, I unfortunately did not have the opportunity to work with an Adivsor Service as competent as she was... until Saturday, February 25, 2023. Jordan was in charge of servicing my vehicle, and I am very impressed with his professionalism. He was very polite and followed my vehicle throughout the entire service and returned it to me with a clear, accurate report and no cost surprises! I look forward to continuing to work with Jordan for future services on my vehicle!
This is for Steve and other members who went above and beyond to service our 2022 travato. Steve himself was amazing in his ability to take charge and coordinate issues that LA Mesa was unable to complete. Even addressing other issues found during the visit to your facility. A gentleman like Steve Skabelund first and foremost is a highly amazing and very courtesy in his jod description and should never be overlooked. We felt blessed in secure in meeting this man, he is a true asset to yout business and thesuccess moving forward. Please give him our biggest Thank You.
Great customer service and support
Hands down, best car purchase I have ever had.... Just purchased a new Jeep Wrangler this past weekend. Their GM Renate Steinbach was 'incredible' to deal with. Also, when picking up the car, 'everything' was ready.....and everything is done electronically.... So, you get all contracts, etc, via email....truly convenient. Highly recommend this dealership.!!
Great customer service he took really good care of me of getting me in and out for a recall without an appointment I appreciated his help with getting the work done.
Colin is the perfect young man to demonstrate that working close and fast is an ideal way to gain and keep customers. I commend Colin and his abilities to turn a problem into an opportunity. In our case his service was professional, friendly and very impressive. This is the type of employee you want to create businsss leaders in the near future. I commend Chapman for their great customer service and sales services. jog as a service leader.
My first time to this service dept. and the advisor and others in the dept. were very courteous, help-full, and patient with me on my visit.
Joey McMillen did an excellent job handing our Jeep's transmission issue. The dealer we took it to before totally mis diagnosed the situation and told us it was fine.
I called for an oil change appointment and was assigned to Jordan. He met me at my vehicle, did the intake inspection and showed me to his desk. There we discussed my needs, which are to keep my Jeep in good operational order, in addition to the oil change which is due. He explained the cost and inspection process, then showed me to the waiting room. When the mechanic found filters needing changed and alignment needing done, Jordan helped me with pricing, taking Mopar coupons into account. Now about pricing, I had my oil changed in a small town in PA last summer. They used the recommended synthetic oil, changed filter and completed safety inspection. I was charged $59. For this identical service, Chapman charges $95. Even with the Mopar coupon of $15, there is quite a difference!
Great experience with Michael Hu. He knows the product and takes great care of the customer. Thanks, Michael.
1st Representative that we booked the service with was not fully thorough and required us to leave the vehicle and not wait for it. This was annoying as we had to adjust our plans. The Final Service Rep was very nice and thorough though.
My service advisor Jordan Godfrey was great very knowledgeable and helpful He listened to my needs and concerns Kept me updated regarding my service
Joey, did a great job helping me with my repair on my truck, even introduced me to his lead tech i think his name was Karl, who explained to me the repair, contact through texting and calls to keep me updated, every shop should be this efficient, will send friends and family to Chapman Ram for their service needs, jd
Jordan did a great job! He was kind, efficient and gracious. I'd ask for him again when I come bac k
Stephanie Deem was my service advisor for my 30K maintenance visit on my Ram truck. She went above and beyond to keep me informed of the maintenance being performed, followed up on my questions and concerns with additional services performed and was even able to get a warranty repair performed outside of my vehicles warranty period with the help of her colleagues. I will definitely continue to use this dealership for services. They actually took the time to listen to my concerns and wanted feedback. Excellent customer service is what I received with no excuses!
Great service! Jordan was super helpful in getting me same day in to get an oil change. Super friendly and great customer service.
Had our jeep towed to Chapman as everything went black and nothing worked, checked with Collin it took approx a week to repair. Collin kept me informed of what was needed and a cost est.
Needed a routine oil change and tire rotation. Chapman made it as fast and easy as possible. Minimal waiting - barely long enough to drink a cup of complementary coffee. Jordan G- was a helpful and friendly advisor. We will be back.
I recently had the pleasure of working with Gregory on my rubicon 392. I trusted Gregory to get the lift and set up I wanted. I couldn’t be happier. Chapman is fortunate to have a great employee like Gregory Yeo. He is a true asset to your company. Can’t wait until I start my next jeep project.
Colin has a great way of helping customers to be welcome friends who have talent and also knowledge. He knows how to make customers feel the path to growth for all partners.
My visit to Chapman Jeep Service Department was outstanding. My service advisor was excellent and the actual service and amenities were also.
Excellent service, and for accommodating my business mtg with a private room while waiting. My service tech was also very cordial and effective.
Joey was so helpful, and so understanding. I’m a young college student with new responsibilities such as my car, and he made this experience so easy, and I’m so excited to have found my new dealership!
Robert Burgos was very good to work with.
Good service and communication from your rep thru the process.
I have always received great service on my Jeep. Making appointment is easy, service gets right on it and Jordan Godfrey, my service advisor, is helpful, on top of things and best of all he is friendly. He has great customer service skills. Good Job Jordan!!!
service advisor did terrific job.
Robert did an excellent job in addressing my issue. After several calls to the service department with no response, I walked in and met with Robert. He got me in right away and address the issue.
I was immediately greeted and service started within minutes. Was kept up to date. Upon completion I reviewed recommended service in a professional manner without any high pressure. I will get the other servicing the next time in.
Chance gave me great service and fixed my car quickly and with no issues
Jordan was my service advisor for a routine oil change tire rotation and have to say was amazing! Will request jordan for all future maintenance work required There was a few issues during tire rotation and Jordan went above and beyond on customer care for me. Truly impressed and have worked with many others You’re lucky to have an employee of such high caliper regarding customer care and knowledge base I’m lucky as well to have found him at Chapmen Can also tell a difference with your new management in place Under previous - last spring and early summer it was rocky up there Miss the guys wearing the Mopar hats - good advertising Steve Nelson
Everything went well this time and they seem to be on track to providing great customer service. I walked in a little early and was greeted immediately, happily surprised! Did service in good time and I'm happy.
Jordan did a great job of listening to my requests and meeting my expectations.
Robert Bergos was great from start to finish. Thank you,
We were involved in a horrible tragic car accident which totaled our car. After browsing reviews, and multiple car sites and rating services, we found the Jeep Grand Cherokee would align with our family’s needs best. By a stroke of luck, we were web-introduced to Tito at Chapman Jeep in Scottsdale. Tito was amazing! He helped provided information abut the vehicle and answered my many many questions. He took us from the point of being overwhelming at this huge decision to being solid and assured that we were in the best hands possible. He helped me work with finance to prepare our paperwork ahead of time so it would be all ready for us. Once the car arrived on lot, he took it and created a turn-around time of less than a day from vehicle arrival to new-owner purchase including adding the requested options / upgrades to vehicle. After being involved in such a bad car accident, he really made us feel comfortable getting behind the wheel and showed up the many safety options we had available to us. We really cannot thank him enough for taking care of us and making this whole process perfect. To the Chapman Leadership, I thank you for having Tito available to us as our guide in this purchase and please recognize him for his excellence.
Quick
Jordan is the best, Great attitude and always has my cars done when promised.
Robert got me in quickly and the diagnosis was done that morning.
We own a 2020 Pacifica, which we purchased new in 2020, and within a few months of having it, 2021, we have had issues with the aux and regular battery. We are now into 2023 and we continue to have issues and we have had this vehicle serviced over 6 times in just over 2 years of having this vehicle. Batteries have been changed/replaced, system checks etc and yet til this day we still have notification that there is something wrong with the battery.
My service tech met me and had me completed in less than an hour. courteous and efficient
Robert was very nice and helpful when I took my car in for an oil change!
I brought in my 2019 JL Wrangler for a steering dampener. After a few failed attempts to fix it, Jeff stepped in and suggested a true fix and it worked, at no extra charge to me. I really appreciate the extra steps he took to get me back on the road. Thanks!!!
Everyone involved were very professional and courteous
Helped me with leaving my car for the early bird appointment. Assisted me with what services I needed. Robert was a great help with everything!
I have been a Chapman customer for over 20 years. John and the Staff at Chapman provided a great Truck buying experience. They All continue to an outstanding job. Thank you
No pressure just help finding the jeep we were looking for! Tyler is a great guy. Peter closed the deal!
Took my HellCat in for maintenance (oil change and inspection) and the Chapman team is great! I’ve been bringing my vehicles here for years now and they’re always friendly and helpful. My service advisor Jordan was super nice and took great care of me! I was in and out in about an hour and will of course be coming back when my next service is due.
Chance knows his stuff! Highly Knowledgeable, I wish more service Writers could be this way
First oil change on new car and everything went smoothly!
Awesome and quick
My 2015 Chrysler was repaired for a 200 dollar deductible, a job that would cost over a thousand. My lifetime plan has paid for itself. Service advisor’s were great, Eric and Jordan, thanks!
Great professional service done quickly
Paul and the staff here are the best. They take the time to give you the attention and guidance you need when making this kind of purchase. Detail and satisfaction make for a great experience. These guys are the best. 10 ??????????
I’m going to get straight to the point on this. If you are in search for a HONORABLE & TRUSTWORTHY dealerships, this IS your place! You have a team in there who isn’t after the dollar and unequivocally cares to know you are comfortable. They are completely interested in your WANTS & NEEDS which only helps to lead in your search. You are given opportunities to ponder and NEVER rushed or push by scare tactics as OTHER dealerships carelessly do. Please know from my experience here that you can NOT go wrong choosing to shop here. Management seems to ONLY care that they CAN help you!! A rare gem. Allow me to elaborate a few points on this part which I find to be so important in your search, 1. Integrity 2.Honesty 3. Loyalty 4.Self sacrifice 5. Accountability 6. Self-control. We had the pleasure of personally meeting with Kody who later introduced us to Wyatt Chapman & Patrick. These are the men who had the time for my family and I. In addition I must say, I believe this dealership and place of service just generally care about people and as a TEAM this place is outstanding! We were greeted by many smiles and made to feel welcomed by the GIFT of hospitality!! Most of all we’ll be returning for another! Search No more get here & have a GREAT experience!!!
Stephanie helped a lot. She made sure we were able to make the changes we needed.
Stop by and see Micheal Hu
Thank you for the Great Service
Service was solid, timely and complete
The whole visit was very service-oriented I was kept updated to what was actually going on and what was being done and what needed to be done in the future. Very personal staff. knowledgeable and professional. Very efficient Service provided by Service Advisor, Stephanie Deem and service staff.
Managed to fit me in on New Years Eve. Had my car washed and ready in abut an hour. Very friendly service adviser.
Joey McMillen was able to keep me updated every step of the way about my cars servicing. He was able to take care of the issues within appropriate time. Great employee!
Jeep had warning light come on after driving 700 miles from Cali to Phoenix, and since Chapman was right down the street from hotel i dropped off the jeep. After being told initially that it would take over a week to fix, i had resigned myself to leaving the jeep behind when i needed to get back to california....but lo and behold, on the date that i needed to leave, got the text saying jeep is ready...Great job in meeting my wishes....Thank you Collins for being on top of this.