Chapman Dodge Scottsdale Reviews
Lucas Schwartz is total professional. He knows the nuts and bolts of the many auto issues he faces and he knows how to communicate extremely well. He is a complete customer service guy, something you don't get these days. This guy tackled a problem on my Chrysler Sebring and would not let it go until it was PERFECT. Lucas is an outstanding representative for your company.
Service adviser was very helpful with getting me in and out quickly.
I’ve been coming to Chapman DCJR for services for over a year and love them but knew my car was slowly dying. I finally decided to trade my Jeep Patriot in and really wanted a Tacoma, Chapman had a lightly used one that I fell in love with and they made it work for me! Chris was one of the most friendly, not pushy, salesmen I have ever worked with and he went above and beyond to make my experience great and stress free. Scott helped make the deal work for me and then Greg in finance was also very pleasant, thorough and not pushy with the warranties. I will definitely be returning for my services, even though I have a Toyota, because the staff is truly amazing and treated me like family.
A Perfect Experience
Not sure what this means
Dan addressed my concerns and provided great service. The inspection was done in a timely manner and they even washed my car. The entire team of Dan, Matthew, Chad, and Travis did a great job!!
Service writer was great car was ready as promised. GREAT!!!
Recently brought my Grand Caravan to Chapman to have an oil leak checked out. Service adviser Darrell was great, very professional, and kept me informed every step of the way. Repairs were completed perfectly and promptly. Thank you Darrell and the rest of the Chapman team!!
good service
Used the website at 10:30 am to schedule service. Booked the 11:30 same-day slot. My previous service advisor was no longer there, but Mr. Anthony Lopez took great care to make sure everything was done quickly and correctly: Oil change, 50K inspection, tires rotated, plus a recall on airbag. Charlie (I think) the shuttle driver dropped me back at work, with great conversation on the way. Got a call at 1:30 that everything was done and car was ready. Easy pickup and done. Many thanks!
Travis Mcmasters did an outstanding job of serving our car and keeping in contact.
Martin and his team did a great job. Gave me honest options on what was best for what I was looking for. Process was easy and everyone was really pleasant to work with. Definitely reccomend!
Scheduled an appointment with Dan after talking with him the day before. All work was done within the time frame quoted and the price was a bit cheaper than originally quoted. He put me in a rental for the day given the fact they had my vehicle most of the day. Thanks Dan!
Bill is my service advisor, he knows my vehicles. He is always available to me, my vehicles run great because of his efforts to make sure I get what I need, when I need it.
Great service. Done timely, kept me posted as to what is going on with my vehicle. I will always be taking my vehicle to be serviced here!
I had a wonderful visit on my recall. Staff was very professional They even was washed
Excellent experience with sales and finance team! Andy was patient and detailed. He made our buying experience one of the best we’ve had!
Had such a super experience in purchasing my Chrysler Pacifica!!!!!!!
Best car buying experience working with James Duet with the Fleet division. He is extremely professional, knowledgeable and kind person. We will highly recommend him to everyone!
Excellent Service!
had issues with serpentine belt installed by another repair shop (squealing) problem resolved with new factory belt and tensioners replaced. Had headlight lenses detailed and polished and are like new for half the price. replaced fog lamp and lense that was broken by a rock. oil change (lof) . Truck is running like new Dan Boardman (service advisor) kept me in the loop about everything.
I love my Jeep and Dave Zinkel is the best! Awesome dealership experience everyone is so friendly and positive. Great place!
Excellent service advisor, very happy with the service visit
Another 5 star experience, Blaine did an awesome job of communicating status of vehicle and answering any questions I had. The continued great service I receive, is why I continue to drive from Gilbert to have my truck serviced here!
Thanks to Bill Wardingly, we are comfortable with the reliable and thorough service and advice about our high-mileage 2005 Jeep Grand Cherokee. Plus, the waiting room with great coffee, water, food and TV make it very pleasant to settle in and wait for the Jeep to be serviced. Car was washed and vacuumed too, a bonus!
Darrell was great and kept trying to get my intermittent problem to occur so it would get fixed. Thanks
Chad and his trainee provided a great service visit, he was extremely timely and covered several options for future visits and recall updates! High ratings!
Chad was polite and the more you go to Chapman we started to know one what service is required. Thank you.
Travelers was a wonderful service advisor. He was prompt in returning my phone calls, fix my automobile on time, and did a great job taking care of my issues.
DAN BOARDMAN WAS VERY HELPFUL AND ATTENTATIVE ABOUT GETTING MY VEHICLE IN FOR SERVICE WORK.HE WAS HELPFUL TOO IN GETTING MY RENTAL SET UP WITH ENTERPRISE,THANK YOU JIM POULOS
I was in the past week and my service advisor, once again, was excellent. Way to go Bill!!
Was in and out in no time
Anthony did a fantastic job. Thank you!
I am always pleased with my visits to Chapman I've only had a problem once .. But this lady visit was very very nice and I will give a very good review
Chad was very helpful
Anthony helped me a lot even I didn't schedule for maintenance. His great work is worth a thumb up!!
Marc Thank you for being so awesome!!
Anthony totally helped me by finding my warranty, explaining what work was being done, keeping me up to date with what was happening. He was courteous kind and very helpful. The next time I need service done I am only going to work with him .
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Great service as usual
I'm never disappointed in the service I get at chapman! the friendly staff always are welcoming and they listen to you. thanks Dan for your help, I now can drive with confidence that my truck is up to par with maintenance :)
Excellent
Travis did a great job and the repair worked out very well
Timely fix of follow up for an engine replacement
David in sales was terrific!! Process was smooth and not too time consuming. I have been bringing my vehicle here for servicing since you opened with terrific interactions. When I decided to buy a new vehicle it made sense to start and end here. Thank you for your awesome service!!
Service was fast and efficient
I needed a routing oil change & tire rotation. They were quick to check me in. Told me the approximate waiting time. Gave me an up-date about future recommendations on maintenance. Got me out in time.
Brandon was the best! I have bought many cars over the years and have never had a better experience. He went above and beyond to get us a smokin’ deal on the exact vehicle we wanted. The entire staff was friendly and helpful and the dealership is beautiful! Tons of inventory and if they don’t have it, they can get it and beat any other dealer. Trust me we shopped around and Chapman was the one who came through! Thanks Brandon and team!!
I came in for a oil change and was greeted and helped within seconds. The staff was very friendly and professional. I’m very pleased with my experience there.
I trust this facility with my Charger, they are very professional and curteous to me. Bill is who I deal with, awesome guy. I really like this dealership. Two thumbs up ????
This dealership has not let me down. Very professional service people, & Very professional mechanics as well. Bill is who I deal with, & he's always up front and Honest. I trust this facility with my Charger, so thanks to the Mechanics, & also to Bill at the service desk.
Our saleslady Lisa was very helpful, patient and funny! Ronnie in the finance department was very knowledgeable, informative and diligent. Very pleasant experience and we got a great Jeep at a good price. Highly recommend.....
Anthony Lopez and the service tech were extremely accommodating and personable. I also appreciate them returning my ipad after finding it during my visit. They have gained my trust and I will no longer dread having my jeep serviced.
Jeff and the rest of his team at Chapman did an excellent job helping me get what I wanted and in a timely manner. Very satisfied.
Service Advisor,ofessionalTravis Mcmasters was prompt courteous and professional
Recall was handled with excellant speed and professional service. Thank you
Had issue with my high mileage van with lifetime bumper to bumper warranty. Dealer and Chrysler continue to honor and warranty and provide good service.
Had a couple of call back issue! Travis booked me in and took care of erverything! I needed my car back fast to get to work and Travis made sure I got my car back in good time to get to work!
Thank you Adam, for getting my car fixed up, as always!
Brought my car in for an oil change and was greeted professionally and friendly by Gayle. She answered many of my questions and concerns. Felt very comfortable with her and feel she would be an asset to any company that she works for. Look forward to coming back when my car needs to be serviced. Great waiting room,,love it.
My man Bill ALWAYS takes care of me and my car. Awesome service at Chapman in Scottsdale.
After 42 years of dreaming about it, I picked up a 2019 Rubicon that had EVERYTHING I was looking for. IMO it was the only one like it in AZ. Martin was a "chill" sales rep who listened, and Ronnie in finance did not do anything to make me mad- and instead he was an excellent guy as well. Overall, this was the first dealer/new car experience of my life when I left with a HUGE smile on my face and absolutely satisfied.
Made it simple and everyone including my salesman made me feel comfortable
He was very efficient and professional. Full inspection with care.
My experience with Chapman Chrysler has always been pleasant. My latest experience with Travis Mcmasters was superior! Travis took the time to explain every step that was being taken. Travis was patient, professional, and kind. I really appreciate Travis getting my vehicle to the front so that I could leave the facility with ease. It was such a pleasure to work with Travis.
Thank you for taking care of my Dodge.
Thank You for the express lane Oil Change on my Challenger! Chad made the experience a pleasure and the service was fast - I was in and out in about 30 minutes. Thanks again!
Brought my Chrysler 300 in for oil change and power steering flush and they did an alignment check in the drive thru area that showed mine was out of tolerance. Dan Boardman was my service advisor and showed me results and ended up getting alignment. Would not have known without this service and probably would have worn my tires much quicker. Dan is an awesome advisor and would highly recommend him to anyone. thanks Dave.
Anthony has excellent customer service skill and was very attentive to my concerns as a customer.
Dan Boardman, my Service Advisor, always provides excellent service, giving me the advice I need, and above all, trust. I would not hesitate to recommend him, and Chapman Chrysler Jeep Dodge Ram, to anyone.
While the repair didn't get done on the first try, Bill W and group saw to it that the vehicle was re-evaluated and the repairs were made. The vehicle is operating well now and I thank this group. Just waiting to hear about my broken FOB!
I had the pleasure of buying a car with the help of Daryl, he was very attentive, friendly and knowledgeable.
I found what I was looking for on-line and contacted the dealership. Ivan got right back to me. I e-mailed my offer, which I was very comfortable with. Accepted without any hassle. The Wrangler was ready when I got there, paperwork was a breeze. My second on-line new car purchase from a Chapman dealership in 22 months. No reason to go any place else.
great communication and explanation
Dan Boardman met me in the service area and diagnosed the problem immediately. He arranged a ride back home and a return ride back to the dealership after the service and all updates were completed. The vehicle was returned washed and ready to go. The friendly and professional service is a model other dealerships could learn from.
Darrell took care of our unexpected problem with our Ram pickup. We have a long history of great service with this Department and he is over and above holding up that reputation. Thanks for your help!
Chad went above and beyond with what was expected in regards to my oil change and taking time to talk about my car with me.
What
Very respectful and helpful.. Everybody was quick to check on me to see if I been helped. Was given great service and even at the end was given lower price than before.
I purchased a new 2019 Cherokee Latitude Plus 4 ×4 and looking forward to drive my vehicle into the new year
Travis was a pleasure to work with! He was professional, courteous and delivered great, honest service! I will definitely request him in the future !
Bill did a great job.
Bill did a great job.
Great customer service from my Writer Bill. Planet Dodge in Flagstaff did major engine repair and put things back in wrong and left some things off. Had to take this to Chapman and Bill the Service Write took care of me very well. Do not ever go to Planet Dodge terrible service and bad attitudes
Dan was EXTREMELY helpful and kept me up to date with my service, service was completed timely, car was clean when picked up and your ride service worked well!
These are the best car sales persons I have ever seen and felt with, they are fantastic in ever aspect of car sales. So friendly and willing to what it will take to make you happy!
I was very pleased with the work performed on my recent service appointment and Dan Boardman my Service Advisor handled it very efficiently in timely manner.
A big thanks to Chad Gleason, service advisor! When I discovered a large puddle of fluid under my Jeep Grand Cherokee, I went straight to the Chapman service department. Despite arriving unannounced at lunch hour, I got immediate assistance from Chad! He jumped right in and diagnosed, estimated and scheduled the repair for that afternoon. He lined up shuttle service to get me back to work with minimal delay, kept me advised of progress throughout the afternoon via text message and a phone call, and then arranged shuttle service to get me back to the dealership to pickup my Jeep. Final bill came in less than the estimate. Really appreciate the great customer service. Please ensure Chad is my service go-to person from this point forward! He’s outstanding! Regards — Neil R.
These people do there job. Got a fair price. But more important to me was they listen and answer my question without it being a big deal . I have bought a lot of dodge cars and trucks. But this is the best dealer ship I have been to. Thanks Rockie
Everyone was great from start to finish. I’m extremely satisfied with the work done and the Service Dept.
We were pleasantly surprised with the experience we had throughout the entire process while purchasing our new Jeep. Our sales guy, Martin, and our finance guy, Nick, were knowledgeable, easy to work with, and responsive to our requests. They were always truthful and to the point, and never made us feel pressured. They seemed genuinely interested in getting us the best deal. We would highly recommended them both.
I went in to late-ish on a Saturday . Met with a sales person I had talked with earlier that friday . looked at a few Jeeps . They couldn't where I wanted to be monthly. She said she would keep working on it for me ... Two day's later /Monday she called me back . to let me know she is doing her thing . Thursday she said she got what i wanted . Friday evening i drove of the lot with the JEEP I was looking for At the price point i wanted >> Thank you Chapman ...
I cannot say enough good things about. Blaine Alton what a good advisor he is the best
Have good service for my oil and filters
Stopped by yesterday for my oil change and tire rotation. Service rep Chad got me in and out in no time and kept me up to date on the progress. Always an easy visit to Chapman's with my Ram 1500.
They were fast and professional, plus the coffee in the waiting area was greatly appreciated. This is a very good dealership / service department!
Bill Wardingly did a good job in explaining the fix for the oil pan leak in a 2005 Jeep Grand Cherokee. He made an appointment for a week out for a four hour repair. I waited for the car to be serviced and it was washed. Costly, but it had to be done. Thanks Bill for continuing my trust in Chapman.
I always am in awe of how great the service center is
Thank you so much for fixing my recent air conditioning problem. Your techs also found two other issues that I wasn't aware of and fixed those as well! I would highly recommend Chapman Auto to my friends and family. My service advisor Dan was great also!
I took myndurango I o Chapman for a routine oil change. Chad Gleason greeted me in service line with courtesy and professionalism. My truck was completed in one hour and I was on my way.