When I initially called for a recall service, there was a miscommunication. I went in a couple weeks later to check on the status of the recall and John Hall went above and beyond his calling and title to make things right. John was an excellent communicator and kept me informed on everything throughout the process and made it easy for me to pickup with my very busy schedule. I’d give more stars if possible, and as a service advisor myself, I was able to experience above-and-beyond customer service, which encourages me to be more like him in my day-to-day!
Prompt and great customer service on my Dodge Ram. The follow up was not expected but very much applicated.
After I left my car on a Monday morning for the annual full service of my Jeep Cherokee Latitude 2019, Jordan called me at the end of the day to tell me that my car should go through additional investigation. As from that point, he called me every day to let me know about the progress of the repairs/replacements - until the Friday of that week, when he confirmed that my car was ready. I salute his patience, his calming approach and his extreme sense of customer care.
Luke Meyer’s was knowledgeable and very helpful. He provided the excellent service I expected from Chapman.
My service advisors were quick to respond and get my truck fixed quickly and accurately.
Hello, just wanted to note that Jordan has again done a fantastic job taking care of my truck which was recently in the shop for exhaust manifold replacements. With the backlog on the manifolds, he would provide updates on the manifolds until he was able to get us in last week. Also, he reached out to Allianz insurance for me on the extended warranty to get the details on the manifold replacement. Jordan is a standout service advisor and I will drive from Gold Canyon to get our truck serviced at Chapman and especially being handled by Jordan. Chapman Dodge is lucky to have a team member like Jordan. Thank you!
I was notified promptly when the part for a recall was available. My appointment with Chance was set up and the work completed while I waited. As always, very pleasant experience! Well dine!
I got right in. They met me at the door. Service was first class as always. Joey does a traffic job. Stephanie covers for him when he’s busy and she’s awesome as well.
I had my vehicle serviced and they performed the work in a timely manner as promised.
Always have great results with Chapman Dodge. Quick, efficient, professional and courteous. Chance Cooley my service advisor represents them very well!
We had a Very Positive Experience from start to finish! The gentlemen in the drive up bay were very attentive and spoke with us before we even got out of the car. They directed us to Daniel who greeted us by name and said he was expecting us. He explained the process and ushered us to the waiting room. He came back and updated us after about 30 minutes. The car was finished about 15 min later. He was very friendly and shared a story with my daughter who is the actual car owner. This was her first time bringing her car in for service. She felt comfortable throughout the process. On the way home she told me that she felt comfortable enough to do it on her own the next time (this was my ultimate goal). I can't thank Daniel enough for his kindness and efficient service. We will always use the Chapman Service center for the needs of her Dodge Challenger!
John makes me feel comfortable taking my car in to get serviced. Open, honest. Will keep coming back.
I will never go anywhere else! This team continues to deliver every time. All 4 cars we have are from them.
Abrian is the Service Manager who assisted me. He was very personable and saw to it that the service appointment on our Jeep was thorough and timely. Top service starts with the folks at the top down to each and everyone on the team - so thankful Abrian is there overseeing each appointment and helping to excel customer experience! Meant a lot to me and our family! Thank you
Daniel Johnson did a great job helping me with all my service needs and making sure my recall was done as well. He was extremely friendly and knowledgeable.
I would just like to state that Stephanie Deem, Provided great service even though I had no appointment, kept me in the communication loop 100%. Great service advisor
Just purchased this vehicle, wanted to give a shout out to Frenchy my salesman, and Josh in finance. Truly professional, committed, transparent, courteous in helping me with this purchase. Thank you guys and Chapman Dodge for a great experience and an awesome SUV!
Thank you - Excellent Communication and Follow up!
Luke Meyers was my service advisor and he took care of everything including getting the power steps working again on my Ram Truck….excellent customer service
Michael Hu is a Jeep expert and so helpful in finding the perfect Jeep of us. The entire dealership was helpful, kind and engaging. From Michael to the sales manager to the person we signed all our paperwork with. Truly a great experience.
As always, great service. Really good people. Joey and Stephanie are the best.
This gentleman was very professional and took good care of what needed to be done before we headed home to Iowa. Thank you Luke. It was a pleasure to meet you
I ordered a custom made 2024 Jeep Wrangler Sahara & my entire experience was amazing. JW helped me with my entire purchase. It took almost 3 months for my Jeep to be made & he kept me updated every step of the way. I appreciate his help so much! He also taught me how to use the different features as well. He made sure I got everything I wanted exactly the way I wanted. Because of JW, this was the best experience I’ve ever had at a car dealership. Thank you!
I got my vehicle in immediately. When I got there I was met right away by a service tech and then Joey handled my service immediately. It was fast and professional. I was extremely happy with my service. i’ve been to other dealerships and this is the best in town.
Had a check engine light, scheduled an appointment. Was received and taken in on time. Waited for the vehicle and in 1 hour it was diagnosed and corrected.
I purchased my first ever Jeep Wrangler Rubicon in January 2024 and took delivery on March 22, 2024. I did a lot of looking and visited every Jeep dealer in the Valley, multiple out of state dealer websites and Auto Trader. I spoke to a lot of “salesmen” and Mike stood out and lived up to his title of Product Specialist. Mike answered every question I had, big or small. He educated me and explained the why behind every answer. I could have purchased my 2024 Rubicon X from at least 10 different places but I bought it from Chapman Scottsdale Jeep for only one reason and that reason was Mike Hu’s exceptional service!!
I would like to thank service tech rep Daniel Johnson for outstanding professional service. I brought in my 2022 Ram 3500 for an oil and fuel filter(s) change (50,000 miles). Even though I purchased and have had all service done at Chapman, Daniel took the time to thoroughly explain the process, time to complete the job, and estimated cost. But the real “atta boy” I’d like to give Daniel is when the job was complete. When I was about to leave I checked the computer tire pressure display and noticed all tires were below recommended pressure found on the drivers door placard. Daniel personally took my truck back to the shop and he himself inflated the tires to the proper level. Thank you for the great service!!
I've brought my Dodge RAM 1500 in for service to Chapman Dodge for the past 5 years. My service advisor Chance Cooley is professional, knowledgeable and courteous. He always greets me with a smile and communicates with me proactively to ensure I'm up to date on the status of my vehicle. Despite my Maxcare Lifetime Warranty, Chapman Dodge and Chance Cooley always treat me with the same respect and professionalism as a non-warranty customer. He always ensures I have a ride home via their courtesy shuttle or a Lyft ride to where I need to go. I can take my truck to any Dodge dealer in the valley, but because of the great service I get from Chance Cooley and Chapman Dodge Scottsdale, I won't go anywhere else.
I usually dislike going to a dealership, but I received nothing but top-notch great service at Chapman Dodge. My salesman, James Duet was so knowledgeable and really helped me through this purchase of my first RAM Promaster. I feel confident that I have purchased the best vehicle possible for its' intended use. Before leaving the dealership, James made sure he went through all the important information. If I ever am buying a Dodge vehicle again, I can't imagine going anywhere but Chapman Dodge.
Excellent communication, timely service, and great at relaying technical information in an easily digestible fashion.
On time, thorough, customer centric communications
Thomas my salesman was great and didn’t pressure to sell me my jeep. Would recommend to my friends and family to buy from them.
I visited a couple of Jeep Dealerships in search of a new Grand Cherokee 4xe. When I walked into Chapman in Scottsdale, I met a young man named Fidel who was friendly, and very knowledgeable about the vehicle. I had questions about the 4xe technology and if it was the right choice for me. He answered all of my questions and explained the benefits of lease options vs. purchase/loan options too. After a test drive I decided it was the right choice. Fidel did a great job managing the entire transaction with no high-pressure sales tactics. His knowledge of the vehicle sold it for me. Leasing was handled quickly and easily. Overall, it was a great experience, I highly recommend Fidel and Chapman for your new vehicle purchase.
I visited a couple of Jeep Dealerships in search of a new Grand Cherokee 4xe. When I walked into Chapman in Scottsdale, I met a young man named Fidel who was friendly, and very knowledgeable about the vehicle. I had questions about the 4xe technology and if it was the right choice for me. He answered all of my questions and explained the benefits of lease options vs. purchase/loan options too. After a test drive I decided it was the right choice. Fidel did a great job managing the entire transaction with no high-pressure sales tactics. His knowledge of the vehicle sold it for me. Leasing was handled quickly and easily. Overall, it was a great experience, I highly recommend Fidel and Chapman for your new vehicle purchase.
Joey McMillan goes above and beyond what is expected from a true customer service agent. He is knowledgeable, caring, courteous and his follow thru is concise in a professional manner
bought 2 cars in 2 weeks....responsive, nice and fair!
Service was excellent. Very friendly staff. The work they did on my car was excellent.
Service advisor was honest, keep me informed, very good communication. Work done on time.
This was my second time working with Paul Edgett and it was as seamless and painless as last time. I will see him in 3 years when this has to be done again. Buying/Leasing a car is not the most fun thing in the world but thankfully between Paul and Chapman as a whole, it really was great! I love my car! Thanks again Chapman Jeep and Paul for getting this done in a fast, painless manner! I will refer family and friends for sure and will remain a loyal customer in the future!
A+
Warranty work and an oil change. They got me right in and pushed my Jeep through because I was waiting for it. What was quoted as taking 3.5 hours, took less then 2 hours to complete. I didn't mind waiting in their nice waiting room! Thanks Chapman Dodge
Andrea in the Fleet Department is the person to go to at this dealership if you want a professional, exceptional experience. She went above and beyond. Thank you Andrea!
We had a great experience acquiring a new 2023 Jeep Compass with Elijah (as well as all the others involved in the financing process)! Elijah demonstrated a very professional demeanor and seemed truly interested in assuring our needs were met. We will definitely refer others to him and the Dealership if the opportunity arises.
Disappointed that dealership the size of Chapman doesn't have there own tow truck ??
Joey McMillen has been my Service Adviser for approximately 1 year. I have used Chapman Dodge for over 5 years. Of all the advisers, Joey has been the most conscientious, knowledgeable and professional adviser. He is a true asset to Chapman.
This was my first used car purchase experience that went on time. I told the sales rep ( new guy named Joe ) that we needed to leave by 4:30 and he and everyone involved made it happen with 30 minutes to spare. Joe kept us updated on the progress. Paula in Finance was exceptionally wonderful with her people skills and computer usage. Thank you Paula and Joe.
Got in the Express lane for oil change , went quick !!
My service advisor Joey was very helpful and knowledgeable.
I would highly recommend this dealership where I was helped by service advisor Jordan. He was accommodating, knowledgeable and went above and beyond to get me on the road. He was able to save me money on my battery by seeing that I was just barely over my warranty and talked them into at least giving me a discount. After explaining that I needed to be on the road by a certain time, he made my service a priority and the estimated time he gave me was on point.
Excellent experience. Jordan my service writer was awesome. I didn’t wait long. Received a follow up call the next day.
Excellent service team
Had great experience
Jordan has always been 100% communicative, with excellent care service. He is genuine and kind. Not sales, and asking what he can do for me and my Jeep to have the BEST in Service experience. thank you for having him assist me always, Kelly Young
Excellent
I highly recommend this business
Staff was great and the work was done quickly!
They're so nice at Chapman...kind and caring.
Stephanie was the best.
Stephanie is the best at the service department hands down. Gets your vehicle back as quickly as possible. Honest and upfront about what needed now and future suggestions. Always a pleasure to work with. KZ
Had warranty work performed on Ram 1500. Service advisor was Chance. Very pleasant and easy to work with. Kept us informed during the process. Hope to work with him on future service.
My first experience with Chapman Dodge was fantastic! I brought my truck in for routine maintenance and couldn't be happier with the service provided. Luke Meyers was wonderful to work with. He made sure everything I requested was taken care of while I headed to work, and went above and beyond to help me with the bed cover issue as well. Receiving documentation for the work suggested and performed, being able to approve and pay all electronically was extremely convenient. The amount of communication Luke provided was perfect, not too much or too little. Pick up was even quick since everything had been discussed/paid before arriving. Thank you for providing an easy and stress free experience!
Great Job by service
Jordan is an outstanding service advisor. He checked me in efficiently, kept me informed about the progress of the work, then called me when the work was completed. He calked me the following day to make sure I was satisfied with the quality of the work performed. I enjoy working with Jordan and will request him for my next visit.
Stephanie, was very helpful with assisting me on my Jeep Gladiator. Thank you,
Great service from our service advisor, Luke Meyers. He was personable, knowledgeable and kept us informed as to the status of our car service. We appreciate the professional service we received from him. Also, from the service technician, Arturo Rivera Rosales.
Jordan gets it right every time, his attention to detail is second to none. As for Pete, he’s the best at what he does in the shop!!! Thank you Jordan and Pete for always making sure my trucks ready to go over the road and done correctly.
My recent required srrvice for warranty went fine.
I've used your service dept several times, but this last time was the best. Previously I could never get a return phone call, but all that changed when I got Robert Burgos as my service advisor. He was GREAT!! Juan, the foreman, was great as well. We had an issue with the steering, and we went on a test drive with Juan. He felt the issue and had the techs fix it and I got back a truck that drives like new!! Thanks Guys!
Set up an appointment to get the oil changed. Jordan took care of me from start to finish. Dealership is immaculate and staff is friendly as can be!
Thomas Moschet was our sales associate and he was remarkable. His product knowledge was outstanding and he was a pleasure to work with. Customer service is a priority at Chapman I enjoyed working with these people
Very Satisfied
Your staff were professional and courteous. Always a pleasure to get my vehicle serviced there
I came in for service in preparation for a roadtrip, and Stephanie D. did an outstanding job, as usual, in ensuring that the service that I received was excellent. She always goes above and beyond the standard and is an asset to your organization!
Service Writer Jake helped us with a difficult decision. Appreciate him!
Jordan and the team always does a great job on communicating on when my vehicle will be a ready and Jordan goes above and beyond on making sure I am satisfied with the work they do
My service advisor Jake was great. Always communicated information in a timely manner and was always willing to go above and beyond to make sure my Jeep fixed as soon as possible.
Thank you for such a positive experience at your dealership! Joey McMillan did a fantastic job of keeping me informed of the progress of my repair. Thank you!
Kept me informed
Joey was excellent!
Jake O'Connell was VERY good at keeping me up to date on the service and a nice personality and demeanor in handling me as a customer.
Luke Meyers diligence was greatly appreciated in acting on what was needed for my Jeep Wrangler.
The Sales Team did a great job being patient. I had visited the store on several occasions. I have bought several vehicles from Chapman and will return again.
Jordan was fantastic, in for our first oil change and rotation on our 4xe Grand Cherokee, all work performed as requested, he even got a few of the pesky recalls taken care of. In need of service remember to ask for Jordan at Chapman Jeep
John Hall was great. Pleasure working with and addressed my needs in a timely manner. ??
Coby is amazing he definitely went beyond what he need to do to make the buying process easy and stress free
I came in for service before a road trip, and Stephanie did a fantastic job of making sure that I had everything I needed. She always goes above and beyond which is why I always try to schedule my service appointments with her. She really cares about Customer Service and is huge asset to your organization. Thanks, Bob
Very happy with service and time required for it. Stephanie was very informative and helpful.
The customer service was great, Stephanie was helpful in servicing my vehicle.
I was fortunate enough to work with Abrian, Dave & Jordan on several occasions, they are the best in the business.
I was very pleased with the entire experience, not only with my purchase, but with some paint touch up that was done by your service department. Good job by all.
Had great service and was timely
Jake was awesome with his communication skills. I would give Jake 10 Stars if I could. Thank you Jake
Jordan & Joey knocked it out of the park again. As usual, very solid customer service.
Good experience
The team is amazing at Chapman. Will always return.
Abrian and Robert are studs and this is the best service department in the valley for any jeep, Dodge , Chrysler, and ram product
Took care of me
Working with Andrea Finkelstein was an awesome and secure experience
It is always a pleasure working with Jordan when I bring in my 2005 Chrysler Crossfire SRT! It's nice to know that he "appreciates" me and I certainly appreciate him and all the mechanics who work on my Crossfire! Much appreciated and then some!
So I called to ser an appointment and she said that it was going to be next door at the express. After checking in I was told to go to the main building. Other than that everything was fine.